Shardai Kendrick

• Manage in county Transfers to new Case Management
• Maintained confidential records and documentation in SSiS database.
• Attended and participated staff meetings and training seminars.
• Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
• Manage mulitple email boxes pertaining to Transfers, Grant programs, Service Arrangments, Invoices
• Documented data and completed accurate updates to case records.
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• Process MnChoices documents after completed assessments
• Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
• Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
• Streamlined documentation processes for improved efficiency and accuracy in case recording.
• Process MnChoices documents after completed assessments
• Upload documents to individual files
• Add DD screenings to MMIS
• Open/close workgroups according to individual programs
• Process multiple doc box as needed
• Create referrals for PCA clients
• Email Case managers update MnChoices documents
• Email/mail/fax MnChoices documents to providers as needed
• Respond to emails efficiently

• Assist patient with grooming , toileting, dressing
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Drive patients to and from medical appointments

Delivered fast ,friendly knowledgeable service for routine questions/service complaints

• Promptly respond to customer inquiries and resolve complaints to promote loyalty.
• Research resolutions, contacted necessary departments and responded back to customer back phone, mail, or fax as follow up.
• Build client rapport , accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

• Greeted patients at the door
• Followed all company policies and procedures to deliver quality work.
• Restructured customer service process, ensuring quicker Greeted patients at the door
• Masked patients before entering facility
• Assisted patients with registration for Covid testing
• Advised on testing procedure to ensure accurately completed
• Answered questions regarding testing procedure and test results response times.

• Assisted customers by answering questions and responding to inquiries.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended products to customers, thoroughly explaining details.
• Answered inbound calls
• Responded to emails and voicemail message from patients.
• Fulfilled orders from Medsage for sleep therapy patients CPAP equipment
• Processed orders for patients for CPAP equipment not covered under insurance.
• Advisory of different CPAP equipment to best fit patient needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Respond to inbound communication in relation to billing, benefits, claims and policies in an effective/efficient manner.
• By using active collaboration I was able to educate members health, financial and self-service programs offered by BCBS of MN
• Fulfilled administrative tasks such as , sending letters, emails and faxes pertaining to personal health information