Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shardai Matos

The Bronx,NY

Summary

Talented cafe supervisor with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements. Highly Motivated, successful at working independently and as a member of a team. Excellent interpersonal, decision making and organizational skills Attention to detail, excellent planning, organizing and time management skills

Overview

13
13
years of professional experience

Work History

Cafe Supervisor

AVI Foodsystems
08.2021 - 05.2024
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Creating schedules.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Conducting interviews, and reviewing resumes.
  • Handled cash management tasks such as reconciling cashier's register, ensuring accurate bank deposits, and coordinating money transfers with Brink's company.

Restaurant Waitress Server/Lead Waitress

Morrison Compass Group
12.2016 - 05.2021
  • Explained menu to hospital patients, received food orders, helped prepare food and delivered meals to patients
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Recorded orders and partnered with team members to efficiently serve food and beverages
  • Answered over 20 phone calls
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items
  • Kept stations stocked and ready for use to maximize productivity
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Sent orders to kitchen staff
  • Maintained indoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Prepared and served cold, hot and beverages to guests
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Checked menus to verify current selection availability and cleanliness
  • Placed reservations through phone
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.

Sales/Cashier

Kmart Inc
05.2014 - 10.2016
  • Greeted customers and provided great customer service and sales service
  • Perform accurate sales transactions adhering to cash control policies and procedures
  • Help and support stores 'shrink Awareness Program' and provide advice to management
  • Responsible for managing a cash draw, processing transactions, and end of day balancing
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Processed customer payments quickly and returned exact change and receipts
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
  • Welcomed customers, offering assistance to help find necessary store items
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Handled high volumes of transactions during peak hours, maintaining composure under pressure.
  • Answered questions about store policies and addressed customer concerns.
  • Improved customer satisfaction by providing efficient and accurate cashiering services.

Cashier

Wendy's
07.2011 - 08.2013
  • Responsible for providing best level of customer service and ensuring the team followed suit
  • Take food and drink orders and receive payment from customers
  • Cook and package batches of food, which are prepared to order or kept warm until sold
  • Responsible for managing cash draw, processing transactions, and end of day balancing
  • Trained new team members in cash register operation, stock procedures and customer service
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.

Education

Bread And Roses Integrated High School
Manhattan, NY

Associate of Applied Science - Business Administration

Monroe College
The Bronx, NY
08.2026

Skills

  • Customer service
  • Managing
  • Policies
  • Sales
  • Payment processing
  • Issue resolution
  • ID verification
  • Merchandise restocking
  • Customer greeting
  • Credit and cash transactions
  • Staff Training and Development
  • Scheduling

References

Obtained upon request

Timeline

Cafe Supervisor

AVI Foodsystems
08.2021 - 05.2024

Restaurant Waitress Server/Lead Waitress

Morrison Compass Group
12.2016 - 05.2021

Sales/Cashier

Kmart Inc
05.2014 - 10.2016

Cashier

Wendy's
07.2011 - 08.2013

Bread And Roses Integrated High School

Associate of Applied Science - Business Administration

Monroe College

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Shardai Matos