Shardai Peeler
North Little Rock,AR
Summary
Dynamic customer service professional with extensive experience at Lowe’s Home Improvement and the Department of Finance and Administration. Demonstrated expertise in payment processing and data entry, successfully cultivating strong customer relationships and resolving issues promptly. Recognized for enhancing team performance and achieving high satisfaction levels through exceptional service delivery. Aiming to leverage these skills in a challenging role that emphasizes customer engagement and operational excellence.
Overview
4
4
years of professional experience
Work History
DFA Customer Service Representative
Department of Finance and Administration
Littlerock, AR
09.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Head Cashier
Lowes Home Improvement
North Little Rock, AR
02.2021 - 04.2023
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Answered customer questions and provided store information.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
Education
Associate of Science - Health Administration
Bryant & Stratton College
Albany, NY05-2019
Skills
- Customer service
- Data entry
- Inventory management
- Payment processing
- Report generation
- CRM software
Timeline
DFA Customer Service Representative
Department of Finance and Administration
09.2022 - Current
Head Cashier
Lowes Home Improvement
02.2021 - 04.2023
Associate of Science - Health Administration
Bryant & Stratton College
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