Shardai Varnado
Ann Arbor,MI
Overview
6
6
years of professional experience
Work History
RECEPTIONIST
Diamond tax services
04.2018 - 05.2020
- Answer phone schedule client appointments organize office basic computer skills multi-tasking check emails and voicemails daily
- Confirmed appointments, communicated with clients and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Managed multiple tasks and met time-sensitive deadlines.
RETAIL SALES ASSOCIATE
Macy's
02.2020 - 01.2022
- Perform other duties as assigned
- Determine customer needs based on customer preferences; suggest additional merchandise to compliment customer selection
- Demonstrate knowledge of store products and services (including Loyalty programs) to build sales and minimize returns
- Demonstrate proficiency in POS systems, including, but not limited to, Search and Send and My Client
- Retrieve merchandise from stockroom; pull merchandise to assist customers in fitting room.
Customer Advocate
Victory Automotive Group
Ann Arbor, MI
06.2023 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Confirmed appointments, communicated with clients, and updated client records.
WAITRESS/HOSTESS
They say Restaurant
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Applied Science -
Washtenaw Community College
12.2025
SECONDARY SCHOOL -
Romulus High School
12.2018
Skills
- Outbound/inbound calling
- Sorting and Organizing
- Sales
- Computer Literacy
- Strong Communication
Timeline
Customer Advocate
Victory Automotive Group
06.2023 - Current
RETAIL SALES ASSOCIATE
Macy's
02.2020 - 01.2022
RECEPTIONIST
Diamond tax services
04.2018 - 05.2020
WAITRESS/HOSTESS
They say Restaurant
Associate of Applied Science -
Washtenaw Community College
SECONDARY SCHOOL -
Romulus High School