Overview
Work History
Education
Skills
Timeline
Generic

Shardai Varnado

Ann Arbor,MI

Overview

6
6
years of professional experience

Work History

RECEPTIONIST

Diamond tax services
04.2018 - 05.2020
  • Answer phone schedule client appointments organize office basic computer skills multi-tasking check emails and voicemails daily
  • Confirmed appointments, communicated with clients and updated client records
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed multiple tasks and met time-sensitive deadlines.

RETAIL SALES ASSOCIATE

Macy's
02.2020 - 01.2022
  • Perform other duties as assigned
  • Determine customer needs based on customer preferences; suggest additional merchandise to compliment customer selection
  • Demonstrate knowledge of store products and services (including Loyalty programs) to build sales and minimize returns
  • Demonstrate proficiency in POS systems, including, but not limited to, Search and Send and My Client
  • Retrieve merchandise from stockroom; pull merchandise to assist customers in fitting room.

Customer Advocate

Victory Automotive Group
06.2023 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Confirmed appointments, communicated with clients, and updated client records.

WAITRESS/HOSTESS

They say Restaurant
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Applied Science -

Washtenaw Community College
12.2025

SECONDARY SCHOOL -

Romulus High School
12.2018

Skills

  • Outbound/inbound calling
  • Sorting and Organizing
  • Sales
  • Computer Literacy
  • Strong Communication

Timeline

Customer Advocate

Victory Automotive Group
06.2023 - Current

RETAIL SALES ASSOCIATE

Macy's
02.2020 - 01.2022

RECEPTIONIST

Diamond tax services
04.2018 - 05.2020

WAITRESS/HOSTESS

They say Restaurant

Associate of Applied Science -

Washtenaw Community College

SECONDARY SCHOOL -

Romulus High School

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Shardai Varnado