Sharday Moncree Napper
Sheboygan
Summary
Dynamic customer service professional with extensive experience at Walmart and Walgreens, excelling in complaint handling and relationship building. Proven ability to enhance customer satisfaction through empathetic problem resolution and active listening. Skilled in data entry and team development, consistently achieving positive outcomes in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Seasonal Machine Operator
Rockline Industries
05.2024 - 08.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Customer Care Representative
Walgreens
06.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Sheboygan South High School
Sheboygan, WI06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Follow-up skills
- Team development
Timeline
Customer Service Representative
Walmart
02.2025 - Current
Seasonal Machine Operator
Rockline Industries
05.2024 - 08.2024
Customer Care Representative
Walgreens
06.2022 - 07.2023
High School Diploma -
Sheboygan South High School
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