Sharday Olah
Orem
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Team Assistant
Wasatch Behavioral Health
American Fork
12.2023 - Current
- Handled confidential paperwork related to patient care plans, insurance forms.
- Answered incoming calls from patients, family members, and other healthcare providers.
- Assisted in scheduling and coordinating patient appointments.
- Managed appointment reminder calls using automated systems.
- Participated in team meetings and training sessions as required.
- Verified insurance eligibility for coverage of services provided by the practice.
- Provided general clerical support such as photocopying, faxing, filing, mailing.
- Collected payments from patients at time of service.
- Responded to inquiries from patients regarding their accounts or billing issues.
- Greeted patients upon arrival and directed them to the appropriate area or provider.
- Processed intakes.
INSPECTIONS SPECIALIST
Ion Solar
Orem
05.2023 - 11.2023
- Partnered with organization leaders on long-range strategies, organizational goals, and initiatives
- Implemented strategies to improve performance, accuracy, and quality
- Utilized tools to analyze data and recommend solutions
- Scheduled appointments and de-escalated customers
PARAPROFESSIONAL EDUCATOR
Mountainville Academy
Alpine
08.2022 - 05.2023
- Worked one-on-one with students to reinforce learning of materials
- Developed and maintained positive relationships with students, promoting positive attitude toward learning
- Collaborated with other professionals to develop IEPs for students with disabilities
- Supervised students on school grounds and on field trips
- Implemented behavioral plans designed by IEP team
PARAPROFESSIONAL EDUCATOR
Daniel Hand High School
Madison
07.2021 - 12.2022
- Communicated effectively both verbally and written with colleagues and families
- Participated in team meetings with educators regarding curriculum planning and implementation strategies
- Supervised students during cooling-off time, monitoring behavior
- Developed positive relationships with staff, parents, and students while maintaining a professional demeanor
- Assisted teachers in creating and implementing lesson plans to meet the educational needs of all students
- Promoted an inclusive environment free from discrimination
- Encouraged collaboration among peers through creative problem-solving activities
- Observed classroom activities to ensure that students were on task and following instructions from the teacher
- Tutored and assisted children individually and in small groups to reinforce learning concepts and promote academic progress
- Conferred with IEP team to assist in evaluating special education student progress
- Maintained accurate records of student performance and attendance
- Organized materials needed for daily lessons ensuring that resources are available when needed by teachers or students
- Implemented behavioral plans designed by IEP team
Education
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL ASSISTANT
Provo College
Provo, UT03.2018
HIGH SCHOOL DIPLOMA -
Daniel Hand High School
Madison, CT05.2007
BACHELOR OF SCIENCE (B.S.) - HUMAN SERVICES
Post University
Waterbury, CTSkills
- Operational Standards
- Prospect Qualification
- Self-Esteem Education
- Issue Resolution
- Time Management
- Team Development
- Educational Strategies
- IEP Creation
- Customer Service and Assistance
- Behavioral Modeling
- Classroom Observation
- Valid Driver's License
- Lesson Planning
- Special Needs Education
- Setting Schedules
- Problem-Solving Ability
- Group Assistance
- Customer Loyalty
- Positive Reinforcement Strategies
- Behavior Modification
- Project Management
- Mentoring
- Patient care coordination
- Insurance verification
- Appointment scheduling
- Medical record management
- Payment processing
- Customer service
- Data analysis
- Conflict resolution
- Effective communication
Certification
CPR and First Aid
References
References available upon request
Languages
Haitian (Creole), Fluent
Timeline
Care Team Assistant
Wasatch Behavioral Health
12.2023 - Current
INSPECTIONS SPECIALIST
Ion Solar
05.2023 - 11.2023
PARAPROFESSIONAL EDUCATOR
Mountainville Academy
08.2022 - 05.2023
PARAPROFESSIONAL EDUCATOR
Daniel Hand High School
07.2021 - 12.2022
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL ASSISTANT
Provo College
HIGH SCHOOL DIPLOMA -
Daniel Hand High School
BACHELOR OF SCIENCE (B.S.) - HUMAN SERVICES
Post University