Sharday Roberts
Statesboro,GA
Summary
Strategic Human Resources Manager recognized for high productivity and efficient task completion. Skilled in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to drive organizational success. Committed to fostering positive workplace culture and enhancing employee engagement.
Overview
15
15
years of professional experience
Work History
Human Resources Manager
Belk Department Store
Statesboro, GA
01.2023 - 03.2025
- Created job postings, tracked applicants and maintained applicant database.
- Assisted in employee recruitment, hiring and interview processes.
- Conducted background checks and reference checks of prospective employees.
- Developed employee orientation and training programs for new hires.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Aligned HR policies with federal and local regulations.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Handled employee discipline and termination to address policy infractions.
Sales Team Manager
Belk Department Store
Statesboro, GA
07.2018 - 01.2023
- Trained new hires on company policies, procedures, and processes related to sales operations.
- Managed a team of 20+ sales representatives, providing feedback on performance, and coaching when needed.
- Developed incentive programs for employees to motivate them to reach their targets each month.
- Resolved customer complaints regarding sales and service.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Delegated work to staff, setting priorities and goals.
- Managed daily store operations, ensuring a seamless shopping experience for customers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance evaluations for staff, identifying areas for improvement.
Customer Service Representative
Georgia Southern University
Statesboro, GA
09.2010 - 12.2018
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Associate of Arts - Business
Southeastern Technical College
Swainsboro, GA05-2008
Skills
- Employee recruitment
- Performance management
- Employee training
- Customer service
- Organization skills
- Staff management
- Customer relationship management
- Coaching and mentoring
- Time management
- Scheduling software
Timeline
Human Resources Manager
Belk Department Store
01.2023 - 03.2025
Sales Team Manager
Belk Department Store
07.2018 - 01.2023
Customer Service Representative
Georgia Southern University
09.2010 - 12.2018
Associate of Arts - Business
Southeastern Technical College
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