Sharde Ashley
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
5
5
years of professional experience
Work History
Dispatcher
Mickey's Towing
02.2010 - 02.2015
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 8-10 fleet vehicles.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
High School Diploma -
Hogan High
Vallejo, CA06.2004
Skills
- Emergency Medical Dispatching
- Information Intake
- Information Documentation
- Employee Supervision
- Reference Assistance
- Data Entry
- Risk Mitigation
- Customer Needs Assessments
- Reading Comprehension
- Patient Profiles
- Special Requests
- Client Rapport-Building
Timeline
Dispatcher
Mickey's Towing
02.2010 - 02.2015
High School Diploma -
Hogan High
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