Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Sharde Bobb-Semple
Daytona Beach,FL
Summary
Overview
7
years of professional experience
1
Certification
Work History
Ttec
Sales Rep, Customer Service Rep
08.2019 - Current
Job overview
- Resolve customer complaints via phone (Progressive)
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts.(Progressive)
- Advise on company information
- Take payment information (Progressive)and other pertinent information such as addresses and phone numbers.( eHealth)
- Attempt to persuade customer to reconsider cancellation
- (Progressive)
- Inform customer of deals and promotions.(Progressive)
- Sell Medicare health insurance (eHealth)
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Read from scripts (eHealth)
- Handle changes in policies or renewals.(Progressive)
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Rising Stars Academy
Assistant Teacher
04.2021 - 02.2022
Job overview
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
E-Telequote
Licensed Health Agent
08.2020 - 04.2021
Job overview
- Cross-sold additional benefits such as dental and vision plans.
- Met with clients to assess financial means and discuss benefits requirements.
- Helped consumers enroll in private and marketplace plans.
- Adhered to HIPAA and other compliance standards with all information and activities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Champions Academy
Infant Teacher
10.2017 - 02.2019
Job overview
- Aids in maintaining a safe and clean environment where children can learn, play and develop
- Assisting in the social development of children
- Interaction with parents, and other staff members
- Feeding, cleaning and clothing children when necessary
- Making, keeping and implementing lesson plans based on theme each month
Kid City USA
Assistant Teacher
06.2017 - 10.2017
Job overview
- Between two and three year old classroom
- Aids in maintaining a safe and clean environment where children can learn, play and develop
- Assisting in the social development of children
- Interaction with parents, and other staff members
- Feeding, cleaning and clothing children when necessary
- Making, keeping and implementing lesson plans based on theme each month
Walmart
Cashier
11.2016 - 06.2017
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Daytona State CollegeDaytona Beach, FL
Associate of Arts from Nursing (contingent)
05.2025
University Overview
Mercer County Community CollegeTrenton, NJ
Some College (No Degree) from Social science
University Overview
early childhood -Credits earned
EducationBethune-Cookman UniversityDaytona Beach Fl
Some College (No Degree) from Psychology
University Overview
Winslow Twp .HighAtco, NJ
School – Diploma
06.2007
University Overview
Skills
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas
- Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts
- Cold Calling
- Lesson planning
- Behavior management
- Professional development
- Classroom management
Certification
- Licensed Health Agent (240) - August 2019- present
Timeline
Assistant Teacher
Rising Stars Academy
04.2021 - 02.2022
Licensed Health Agent
E-Telequote
08.2020 - 04.2021
Sales Rep, Customer Service Rep
Ttec
08.2019 - Current
Infant Teacher
Champions Academy
10.2017 - 02.2019
Assistant Teacher
Kid City USA
06.2017 - 10.2017
Cashier
Walmart
11.2016 - 06.2017
Daytona State College
Associate of Arts from Nursing (contingent)
Mercer County Community College
Some College (No Degree) from Social science
EducationBethune-Cookman University
Some College (No Degree) from Psychology
Winslow Twp .High
School – Diploma
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