Sharde Buchanan
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Access Representative III/ Hospital Patient Access/Team Lead/Cashier
Memorial Hermann Health System
08.2019 - Current
- Offer guidance, training, and mentorship to team members, helping them develop their skills and reach their full potential.
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner and transition orders from the Fax server to Epic for future scheduling.
- Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
- Explains all required forms to the patient or guarantor and obtains the necessary signatures.
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
- Posts payments in the computer system and generates the appropriate patient receipts.
- Monitors, reviews and resolves patient account issues on assigned reports.
- Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Other duties as assigned.
Location Manager
AVR RENTAL
02.2016 - 07.2019
- Sell optional products for meeting customer wants and needs. Support customers with directions, maps and local area information.
- Check customer rental parameters for ensuring understanding of rates and service charges.
- Update rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.
- Receive telephone calls and handle customer issues or direct messages to appropriate personnel.
- Attend calls and support customers efficiently.
- Coordinate with queued customer to reduce wait time and encourage efficient service.
- Ensure accuracy of return date and time on rental agreement.
- Complete rental or parking information for customers, disclose rates and terms of rentals and get signatures through effective sales techniques to utilize service options.
- Ensure rental office area cleanliness and conduct assigned custodial duties.
- Communicate with bus drivers through two way radio to handle customer pickup and delivery.
- Retrieve money collected in shifts and complete deposit slip and keep money in safe.
- Prepare Rental Agreement folder with necessary details.
- Review and submit reports to supervisor.
- Employee scheduling, payroll, and new hire paperwork and employee benefits.
Medical Receptionist/Assistant
Annointed Hands Private Duty Health Care
10.2015 - 12.2018
- Greeting potential clients and employees.
- Scheduling clients and dispatch them to varies assignments.
- Scheduling employees and processing time sheets.
- Everyday work with office equipment computers, fax, printer, and phone.
- Assisting in hiring process and background.
- Setting up classes for CPR and CNA.
Asst. Manager
Factory 2 u
09.2015 - 02.2016
- Merchandising of clothing women, men, kids, home/domestics, and shoes.
- Meeting sales goals and up-selling products.
- Open store.
- Authorize and sign for refunds and overrides; count register; deposit money in bank.
- Placed orders to restock merchandise and handled receiving of products.
- Scheduling employees, entering payroll information into computer and assessing work completion and following up with employees regarding performance.
- Assist with the efficient staging, stocking and storage of merchandise; unload trucks.
ASST. MGR
DOLLAR GENERAL
11.2013 - 09.2015
- Merchandising of clothing women, men, kids, home/domestics, and shoes.
- Meeting sales goals and up-selling products.
- Open store.
- Authorize and sign for refunds and overrides; count register; deposit money in bank.
- Placed orders to restock merchandise and handled receiving of products.
- Scheduling employees, entering payroll information into computer and assessing work completion and following up with employees regarding performance.
- Assist with the efficient staging, stocking and storage of merchandise; unload trucks.
Assisting resident
CNA, CADENCE TRUST
09.2010 - 10.2013
- Assisting resident with daily living activities.
- Administered prescribed oral medications underwritten direction of physician or as directed by home care nurse and aide.
- Maintained records of patient care, condition, progress, and problems in order to report and discuss observations with case manager.
FRONT DESK RECEPTIONIST/SALES AGENT
Pronto Insurance
10.2010 - 10.2011
- Greet customers as they enter.
- Receptionist duties and Increasing Sales for Agency of non-standard automobile insurance.
- Maintaining healthy relationships with customers.
- Ensure that Quotes are followed up on.
- Ensure Daily Deposits are made correctly and stored.
- Phoning customers about their renewals and upcoming payments.
- Maintaining a great appearance and well groomed.
ASST. MGR
EXXPRESS MART
02.2009 - 08.2010
- Supervised staff in accordance with company policies and procedures.
- Established employee goals and conduct employee performance reviews.
- Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Responsible for inputting data for lottery tickets and fuel orders.
- Responsible for solving customers complaints and disputes.
- Responsible for productivity and quality goals.
- Managed the operational and fiscal activities of the retail store to include: staffing levels, budgets, payroll, and financial goals.
Education
Associate of Science - Business Management-Human Resources Specialization
Lone Star College System
Houston, TX05.2021
Certificate - Business Operations
Lone Star College
Houston, TX05-2021
Certificate - Business Mgt Human Resources Specializtion
Lone Star College
Houston, TX05-2021
Certificate - Hipaa
LAMAR STATE COLLEGE ORANGE
05-2014
Certificate - receptionist
Lamar State College Orange
05-2014
Skills
- Payroll
- Supervising experience
- Training
- Upselling
- Medical Terminology (1 year)
- Scheduling
- Customer Service
- Word
- Communication skills
- Cash register
- Training & development
- Microsoft Word
- Cash handling
- Medical terminology
- Retail sales
- Hospital experience
- Office management
- Financial report writing
- QuickBooks
- Customer service
- Communications
- Mentoring
- Web accessibility
- Marketing
- Typing (4 years)
- Typing
- Merchandising
- Computer skills
- HIPAA
- Sales
- Microsoft Excel
- Front desk
- Retail sales
- Inventory
- Microsoft Office
- English
- Cash Handling
Additional Information
SKILLS & ABILITIES: Basic reading, writing, and arithmetic skills. Ability to read and interpret financial reports. Willingness to work a flexible schedule. Provide customer service in fast-paced atmosphere. Proficient with Microsoft Word, Excel, and Quick Books, and Internet Positive attitude and positive reinforcement. Medical Terminology and Keyboarding.
Timeline
Patient Access Representative III/ Hospital Patient Access/Team Lead/Cashier
Memorial Hermann Health System
08.2019 - Current
Location Manager
AVR RENTAL
02.2016 - 07.2019
Medical Receptionist/Assistant
Annointed Hands Private Duty Health Care
10.2015 - 12.2018
Asst. Manager
Factory 2 u
09.2015 - 02.2016
ASST. MGR
DOLLAR GENERAL
11.2013 - 09.2015
FRONT DESK RECEPTIONIST/SALES AGENT
Pronto Insurance
10.2010 - 10.2011
Assisting resident
CNA, CADENCE TRUST
09.2010 - 10.2013
ASST. MGR
EXXPRESS MART
02.2009 - 08.2010
Associate of Science - Business Management-Human Resources Specialization
Lone Star College System
Certificate - Business Operations
Lone Star College
Certificate - Business Mgt Human Resources Specializtion
Lone Star College
Certificate - Hipaa
LAMAR STATE COLLEGE ORANGE
Certificate - receptionist
Lamar State College Orange
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