Sharde Smith
Alameda,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit clients needs and return each to optimal quality of life. Compassionate Case Manager experienced in diverse environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
Work History
Case Manager
Bayview Hunters Point Foundation
02.2023 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Assisted applicants in filling out housing applications and verifying assets.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Shift Supervisor
Bayview Hunters Point Foundation
12.2021 - 02.2023
- Managed daily workflow and scheduled staff for adequate coverage.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Handled escalated customer concerns and emergencies in absence of manager.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Reinforced rules to promote superior employee performance.
- Collaborated with team members to improve performance and implement training updates.
- Resolved customer complaints and reported issues to management.
Care Monitor
Bayview Hunters Point Foundation
09.2021 - 12.2021
- Set and enforced rules to maintain the safety of the facility and created welcoming, caring environments for all guest.
- Kept areas clean, organized and stocked, and sanitized surfaces.
- Added daily log information to permanent records outlining observations, meals and safety of guest.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Lead Security Guard
V.I.P security
11.2020 - 09.2021
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
Merchandising Associate
Home Depot
03.2019 - 02.2020
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Displayed appropriate signage for products and sales promotions.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
- Printed labels and tags for for-sale merchandise.
- Built product displays and placed appropriate signage for merchandise.
Paint Associate
Home Depot
10.2018 - 03.2019
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
- Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
- Recommended merchandise to customers based on needs and preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
GED -
Island High School
06.2009
Skills
- Excellent Communication
- Written Communication
- Problem-Solving
- Deescalation
- Customer Service
- Answering Emails
- Skilled In Microsoft Office
- Typing
- Affordable Housing Knowledge
- Homelessness solutions
- Client Needs Assessments
- Client Advocacy
Timeline
Case Manager
Bayview Hunters Point Foundation
02.2023 - Current
Shift Supervisor
Bayview Hunters Point Foundation
12.2021 - 02.2023
Care Monitor
Bayview Hunters Point Foundation
09.2021 - 12.2021
Lead Security Guard
V.I.P security
11.2020 - 09.2021
Merchandising Associate
Home Depot
03.2019 - 02.2020
Paint Associate
Home Depot
10.2018 - 03.2019
GED -
Island High School
Similar Profiles
JENNIFER SEDILLOJENNIFER SEDILLO
Human Resources Manager at Bayview Hunters Point FoundationHuman Resources Manager at Bayview Hunters Point Foundation
Hannah GehmanHannah Gehman
Emergency Housing Voucher Case Manager at Bayview Hunters Point FoundationEmergency Housing Voucher Case Manager at Bayview Hunters Point Foundation
Kisha EscuderoKisha Escudero
Division Director Housing, Residential Services at Bayview Hunters Point Foundation For Community ImpDivision Director Housing, Residential Services at Bayview Hunters Point Foundation For Community Imp