Shar'de Wilson
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Delta Air Lines, Inc
Los Angeles, CA
10.2015 - 05.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Resolved complaints to satisfy customers and encourage future transactions.
- Followed standard operating procedures when handling customer problems and complaints.
Customer Service Representative
Kaiser Permanete
Los Angeles, CA
03.2015 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Administrative Assistant
UCLA Health
Santa Monica, CA
09.2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
Associate of Science - Nursing
Santa Monica College
Santa Monica, CA05.2017
High School Diploma -
Westchester High School
Los Angeles, CA06.2010
Skills
- Invoice Processing
- Office Administration
- Presentation Design
- Reception Oversight
- Meeting Planning
- Data Entry
- Minute Taking
- Workflow Optimization
- Filing
- Appointment Scheduling
- Quality Assurance
- Database Management
- Spreadsheet Management
Timeline
Call Center Representative
Delta Air Lines, Inc
10.2015 - 05.2019
Customer Service Representative
Kaiser Permanete
03.2015 - 08.2022
Administrative Assistant
UCLA Health
09.2011 - Current
Associate of Science - Nursing
Santa Monica College
High School Diploma -
Westchester High School