Shar'de Wilson
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Delta Air Lines, Inc
10.2015 - 05.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Resolved complaints to satisfy customers and encourage future transactions.
- Followed standard operating procedures when handling customer problems and complaints.
Customer Service Representative
Kaiser Permanete
03.2015 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Administrative Assistant
UCLA Health
09.2011 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Education
Associate of Science - Nursing
Santa Monica College
Santa Monica, CA05.2017
High School Diploma -
Westchester High School
Los Angeles, CA06.2010
Skills
- Invoice Processing
- Office Administration
- Presentation Design
- Reception Oversight
- Meeting Planning
- Data Entry
- Minute Taking
- Workflow Optimization
- Filing
- Appointment Scheduling
- Quality Assurance
- Database Management
- Spreadsheet Management
Timeline
Call Center Representative
Delta Air Lines, Inc
10.2015 - 05.2019
Customer Service Representative
Kaiser Permanete
03.2015 - 08.2022
Administrative Assistant
UCLA Health
09.2011 - Current
Associate of Science - Nursing
Santa Monica College
High School Diploma -
Westchester High School
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