Shardelle Gass
Salisbury,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Cashier
A&Y Tobacco and Vape Shop
01.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
AutoZone
03.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fulfillment Expert
Amazon
05.2022 - 08.2022
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
Waitress Trainer
Twin Peaks Restaurants
07.2021 - 10.2021
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Prodigy Diabetes Care
02.2016 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Zebulon B Vance High School
Charlotte, NC06.2015
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Cleaning and sanitizing
Cash Register Operation
Professionalism and Courtesy
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
AutoZone
03.2024 - 07.2024
Cashier
A&Y Tobacco and Vape Shop
01.2024 - 09.2024
Fulfillment Expert
Amazon
05.2022 - 08.2022
Waitress Trainer
Twin Peaks Restaurants
07.2021 - 10.2021
Customer Service Representative
Prodigy Diabetes Care
02.2016 - 06.2021
High School Diploma -
Zebulon B Vance High School
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