Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Shardi Dickerson

Greenville,NC

Summary

Experienced hard worker with over seven years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. I am very professional with strong background in guiding and assisting customers, helping coworkers and completing important tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in record keeping, inventory control, and ordering products

Overview

12
12
years of professional experience

Work History

Anesthesia Technician

Atrium Healthcare
03.2023 - Current
  • Maintained sterile anesthesia supplies within expiration date.
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Assisted with transports of invasively monitored O.R. and I.C.U. patients.

Anesthesia Technician

Ecu Health
01.2021 - 03.2023

Coordinated and set up supplies and equipment for planned procedures.

• Set up pressure transducers by properly calibrating transducers and pressure

nodules.

• Researched and implemented fully compliant practices in line with accrediting

organizations and government requirements.

• Maintained clean and sterile fields in operating rooms when assisting

anesthesiologists.


Central Transport Dispatcher

Vidant Medical Center
06.2019 - 12.2021


  • Negotiate agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Works closely with House Facilitator to resolve any problems, improve operations and provide exceptional customer service
  • Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arrives to work ready to start immediately
  • Maintained thorough records of transport activities, ensuring compliance with company policies and regulatory requirements.
  • Supported a safe work environment through adherence to safety guidelines when assigning tasks and scheduling vehicle inspections.
  • Played an active role in emergency response plans; coordinated alternative routes or adjustments as necessary during unforeseen circumstances.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Enhanced patient comfort by providing compassionate care and timely transportation.

EVS Coordinator

Vidant Medical Center
08.2017 - 06.2019
  • Supervised EVS Technicians in providing excellent customer service to callers requiring assistance for any environmental issues
  • Worked with EVS Managers to resolve any problems, improve operations and provide exceptional customer services
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping
  • Managed quality assurance program including onsite evaluations, internal audits, and customer surveys
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arrives to work ready to start immediately

Store Manager

Campus Calzones
03.2013 - 12.2017
  • Created work schedules according to sales volumes and number of employees
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Rotated merchandise and displays to feature new products and promotions
  • Applied performance data to evaluate and improve operation, targeted to current business conditions and forecast needs
  • Oversaw receiving and display of incoming product, trained and encouraged employees promoting culture of efficiency and performance
  • Managed quality assurance program including onsite evaluations, internal audits, and customer surveys
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arrives to work ready to start immediately

Education

Medical Office Administration -

Pitt Community College
Winterville, NC

Skills

  • Bagging and Packaging
  • Identification Checks
  • Adaptability
  • Customer Service
  • Intubation assistance
  • Anesthetic equipment maintenance
  • Patient positioning
  • Induction assistance
  • Extubation assistance
  • Patient transportation
  • Anesthetic machine operation
  • Breathing circuit assembly
  • Arterial line placement
  • Pulse oximetry monitoring
  • Team collaboration
  • Supplies management

Activities

Volunteer Work for Brenda’s Babies youth program teaching the younger generation how to dress professionally and fill out job/college applications efficiently.

Timeline

Anesthesia Technician

Atrium Healthcare
03.2023 - Current

Anesthesia Technician

Ecu Health
01.2021 - 03.2023

Central Transport Dispatcher

Vidant Medical Center
06.2019 - 12.2021

EVS Coordinator

Vidant Medical Center
08.2017 - 06.2019

Store Manager

Campus Calzones
03.2013 - 12.2017

Medical Office Administration -

Pitt Community College
Shardi Dickerson