Experienced Care Manager with 7+ years in providing top-notch short- and long-term care services. Skilled in case management, client advocacy, and interagency coordination. Motivated hands-on professional known for promoting client independence and facilitating successful discharge transitions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Samaritan Daytop Village
09.2022 - Current
Build strong, professional relationships with clients while ensuring confidentiality and privacy.
Conduct intake assessments and develop psycho-social evaluations.
Prepare and maintain client files, documentation, and service eligibility records.
Develop individualized independent living plans with measurable short- and long-term goals.
Coordinate referrals to housing, community programs, and healthcare providers.
Monitor client progress through regular follow-ups and documented progress notes.
Empower clients to overcome personal and systemic barriers toward achieving self-sufficiency.
Case Manager
Advanced Care Alliance
04.2019 - 03.2020
Assessed physical, emotional, and psychological needs to create client-centered care plans.
Collaborated with families, healthcare professionals, and community networks.
Educated clients on procedures and provided ongoing emotional support.
Scheduled appointments and coordinated transportation.
Monitored progress through referrals, home visits, and follow-up documentation.
Ensured continuity of care post-discharge and addressed client satisfaction and wellness.
Care Manager
Serenity Human Services
06.2017 - 03.2019
Coordinated mental health care and facilitated external referrals for support services.
Verified insurance, processed updates, and maintained accurate client records.
Provided administrative and clinical scheduling support.
Conducted post-discharge outreach to track patient progress and needs.
Housing Specialist
Community Counseling and Mediation New York
05.2012 - 03.2016
Conducted comprehensive housing assessments to determine client eligibility for housing programs and supportive services.
Assisted clients in securing safe, affordable housing by coordinating with landlords, property managers, and community organizations.
Maintained detailed and accurate client records, including progress notes, lease agreements, and compliance documentation.
Provided ongoing case management, including housing retention support, conflict resolution, and referrals to wraparound services.
Ensured compliance with federal, state, and local housing regulations, including HUD and Fair Housing Act guidelines.
Educated clients on tenant rights and responsibilities, lease terms, and budgeting for rent and utilities.
Collaborated with social workers, legal aid, and government agencies to advocate for client needs and remove housing barriers.
Managed a caseload of up to [X] clients while maintaining service quality, timely documentation, and positive housing outcomes.
Conducted landlord outreach to build a network of available, affordable rental units and promote housing program participation.
Participated in housing inspections and coordinated move-in logistics, including utility setup and furniture assistance.
Patient Care Representative
CityMD
01.2006 - 01.2012
Provided a welcoming and professional environment for patients and visitors.
Streamlined patient registration and scheduling processes.
Assisted with patient comfort during wait times and communicated schedule changes.
Handled referrals, insurance verifications, and updated patient records.
Collaborated with healthcare teams to ensure timely authorizations and care delivery.