SHAR’EA TRAYLOR
Brooklyn
Summary
Experienced Care Manager with 7+ years in providing top-notch short- and long-term care services. Skilled in case management, client advocacy, and interagency coordination. Motivated hands-on professional known for promoting client independence and facilitating successful discharge transitions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Samaritan Daytop Village
09.2022 - Current
- Build strong, professional relationships with clients while ensuring confidentiality and privacy.
- Conduct intake assessments and develop psycho-social evaluations.
- Prepare and maintain client files, documentation, and service eligibility records.
- Develop individualized independent living plans with measurable short- and long-term goals.
- Coordinate referrals to housing, community programs, and healthcare providers.
- Monitor client progress through regular follow-ups and documented progress notes.
- Empower clients to overcome personal and systemic barriers toward achieving self-sufficiency.
Case Manager
Advanced Care Alliance
04.2019 - 03.2020
- Assessed physical, emotional, and psychological needs to create client-centered care plans.
- Collaborated with families, healthcare professionals, and community networks.
- Educated clients on procedures and provided ongoing emotional support.
- Scheduled appointments and coordinated transportation.
- Monitored progress through referrals, home visits, and follow-up documentation.
- Ensured continuity of care post-discharge and addressed client satisfaction and wellness.
Care Manager
Serenity Human Services
06.2017 - 03.2019
- Coordinated mental health care and facilitated external referrals for support services.
- Verified insurance, processed updates, and maintained accurate client records.
- Provided administrative and clinical scheduling support.
- Conducted post-discharge outreach to track patient progress and needs.
Housing Specialist
Community Counseling and Mediation New York
05.2012 - 03.2016
- Conducted comprehensive housing assessments to determine client eligibility for housing programs and supportive services.
- Assisted clients in securing safe, affordable housing by coordinating with landlords, property managers, and community organizations.
- Maintained detailed and accurate client records, including progress notes, lease agreements, and compliance documentation.
- Provided ongoing case management, including housing retention support, conflict resolution, and referrals to wraparound services.
- Ensured compliance with federal, state, and local housing regulations, including HUD and Fair Housing Act guidelines.
- Educated clients on tenant rights and responsibilities, lease terms, and budgeting for rent and utilities.
- Collaborated with social workers, legal aid, and government agencies to advocate for client needs and remove housing barriers.
- Managed a caseload of up to [X] clients while maintaining service quality, timely documentation, and positive housing outcomes.
- Conducted landlord outreach to build a network of available, affordable rental units and promote housing program participation.
- Participated in housing inspections and coordinated move-in logistics, including utility setup and furniture assistance.
Patient Care Representative
CityMD
01.2006 - 01.2012
- Provided a welcoming and professional environment for patients and visitors.
- Streamlined patient registration and scheduling processes.
- Assisted with patient comfort during wait times and communicated schedule changes.
- Handled referrals, insurance verifications, and updated patient records.
- Collaborated with healthcare teams to ensure timely authorizations and care delivery.
Education
Associate’s Degree - Human Services
CUNY – New York City College of Technology
Skills
- Case Management
- HIPAA Compliance
- Patient Advocacy
- Scheduling & Administrative Support
- Medical Documentation
- Discharge Planning
- MS Office Suite
- Customer Service & Communication
- Rehabilitation Coordination
- Community Resource Navigation
- Case management
- Home visits and inspections
- Case documentation
- Time management
- Conflict resolution
Certification
- American Heart Association
- CPR, AED & First Aid Certified
Timeline
Case Manager
Samaritan Daytop Village
09.2022 - Current
Case Manager
Advanced Care Alliance
04.2019 - 03.2020
Care Manager
Serenity Human Services
06.2017 - 03.2019
Housing Specialist
Community Counseling and Mediation New York
05.2012 - 03.2016
Patient Care Representative
CityMD
01.2006 - 01.2012
Associate’s Degree - Human Services
CUNY – New York City College of Technology
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