Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAR’EA TRAYLOR

Brooklyn

Summary

Experienced Care Manager with 7+ years in providing top-notch short- and long-term care services. Skilled in case management, client advocacy, and interagency coordination. Motivated hands-on professional known for promoting client independence and facilitating successful discharge transitions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Case Manager

Samaritan Daytop Village
09.2022 - Current
  • Build strong, professional relationships with clients while ensuring confidentiality and privacy.
  • Conduct intake assessments and develop psycho-social evaluations.
  • Prepare and maintain client files, documentation, and service eligibility records.
  • Develop individualized independent living plans with measurable short- and long-term goals.
  • Coordinate referrals to housing, community programs, and healthcare providers.
  • Monitor client progress through regular follow-ups and documented progress notes.
  • Empower clients to overcome personal and systemic barriers toward achieving self-sufficiency.

Case Manager

Advanced Care Alliance
04.2019 - 03.2020
  • Assessed physical, emotional, and psychological needs to create client-centered care plans.
  • Collaborated with families, healthcare professionals, and community networks.
  • Educated clients on procedures and provided ongoing emotional support.
  • Scheduled appointments and coordinated transportation.
  • Monitored progress through referrals, home visits, and follow-up documentation.
  • Ensured continuity of care post-discharge and addressed client satisfaction and wellness.

Care Manager

Serenity Human Services
06.2017 - 03.2019
  • Coordinated mental health care and facilitated external referrals for support services.
  • Verified insurance, processed updates, and maintained accurate client records.
  • Provided administrative and clinical scheduling support.
  • Conducted post-discharge outreach to track patient progress and needs.

Housing Specialist

Community Counseling and Mediation New York
05.2012 - 03.2016
  • Conducted comprehensive housing assessments to determine client eligibility for housing programs and supportive services.
  • Assisted clients in securing safe, affordable housing by coordinating with landlords, property managers, and community organizations.
  • Maintained detailed and accurate client records, including progress notes, lease agreements, and compliance documentation.
  • Provided ongoing case management, including housing retention support, conflict resolution, and referrals to wraparound services.
  • Ensured compliance with federal, state, and local housing regulations, including HUD and Fair Housing Act guidelines.
  • Educated clients on tenant rights and responsibilities, lease terms, and budgeting for rent and utilities.
  • Collaborated with social workers, legal aid, and government agencies to advocate for client needs and remove housing barriers.
  • Managed a caseload of up to [X] clients while maintaining service quality, timely documentation, and positive housing outcomes.
  • Conducted landlord outreach to build a network of available, affordable rental units and promote housing program participation.
  • Participated in housing inspections and coordinated move-in logistics, including utility setup and furniture assistance.

Patient Care Representative

CityMD
01.2006 - 01.2012
  • Provided a welcoming and professional environment for patients and visitors.
  • Streamlined patient registration and scheduling processes.
  • Assisted with patient comfort during wait times and communicated schedule changes.
  • Handled referrals, insurance verifications, and updated patient records.
  • Collaborated with healthcare teams to ensure timely authorizations and care delivery.

Education

Associate’s Degree - Human Services

CUNY – New York City College of Technology

Skills

  • Case Management
  • HIPAA Compliance
  • Patient Advocacy
  • Scheduling & Administrative Support
  • Medical Documentation
  • Discharge Planning
  • MS Office Suite
  • Customer Service & Communication
  • Rehabilitation Coordination
  • Community Resource Navigation
  • Case management
  • Home visits and inspections
  • Case documentation
  • Time management
  • Conflict resolution

Certification

  • American Heart Association
  • CPR, AED & First Aid Certified

Timeline

Case Manager

Samaritan Daytop Village
09.2022 - Current

Case Manager

Advanced Care Alliance
04.2019 - 03.2020

Care Manager

Serenity Human Services
06.2017 - 03.2019

Housing Specialist

Community Counseling and Mediation New York
05.2012 - 03.2016

Patient Care Representative

CityMD
01.2006 - 01.2012

Associate’s Degree - Human Services

CUNY – New York City College of Technology
SHAR’EA TRAYLOR