Sharece Birch

Collaborative, motivated, engaging Customer Service Representative with valuable experience providing administrative and customer support to organizations, coupled with strong knowledge of medical terminology. Builds strong rapport with physicians, colleagues and patients using an approachable and professional communication style. Excels at prioritizing multiple tasks, managing time and optimizing office procedures. Strong ability to switch priorities on a moment’s notice and resolve customer complaints.

• Residential Cleaner Supervisor, The Cleaning Authority, 01/01/18, 12/31/22, Team lead for new staff, trained on processes and procedures, solved problems and escalated to Manager when necessary, Communicated schedules, times, and logistics to staff and clients, Complied with all given job instructions and maintained established cleanliness standards ensuring client satisfaction
• Caregiver | Personal Assistant, Peakview Assisted Living and Memory Care, 01/01/17, 12/31/18, Supervised resident care, and provided daily living assistance to residents, including meal delivery, activities, bathing, dressing, housekeeping, and toileting, Entered patient notes and data accurately and quickly into the system, Documented outcomes related to resident care regarding medication administration, behavior, activity, and diet ensuring patient care plan was followed
• Sales Associate, Target | Justice, 01/01/13, 12/31/17, Assisted Store Manager in ordering merchandise and record keeping to including, inventory, scheduling and cash register deposits and receipts, Provided a welcoming, safe, and fun environment for our guests through outstanding service and guest support, Recommended products to increase customers’ options and enrich their shopping experience, Promoted special sales, offers and awareness of store loyalty program, Greeted customer and helped them find products, use fitting rooms, and check out at registers
• Customer Service Representative, Coast to Coast, 01/01/09, 12/31/11, Organized and participated in tradeshows to promote products, grow the business, open accounts, and maintain relationships, Answered incoming calls and spoke with customers by telephone to provide information regarding services, obtained information regarding complaints and, canceled accounts