Sharece Payne
Seneca,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Front End Associate
Lowe's Home Improvement
03.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Gathered shopping baskets and carts and relocated to designated areas.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
Front End Associate/Cashier
Walmart
06.2023 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
Family Leave
N/A
02.2020 - 06.2023
- Relocated
- Pregnancy
Housekeeping
Neat & Clean Services
11.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Housekeeping
Windcrest Nursing Home
10.2019 - 12.2019
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.
- Accepted responsibility for maintenance and necessary housekeeping duties of classroom and common use areas.
- Collaborated with housekeeping staff for timely room turnovers and consistently meeting quality standards.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
Housekeeping
Abilene Regional Medical Center
04.2019 - 10.2019
- Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Oversaw discipline, safety and good housekeeping systems.
Crew Member
Taco Bueno
07.2018 - 02.2019
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Office Assistant
Garbo's Locksmith Service
02.2013 - 05.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Crew Member
Whataburger
07.2011 - 02.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
Taco Bell
03.2010 - 06.2011
- Took orders, prepared meals, and collected payments.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
Crew Member
McDonald's
01.2007 - 03.2009
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma -
Cooper High School
Abilene, TX05-2010
Skills
- Customer service
- Time management
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Payment processing
- Professional telephone demeanor
- Scheduling
Timeline
Front End Associate
Lowe's Home Improvement
03.2024 - Current
Front End Associate/Cashier
Walmart
06.2023 - 03.2024
Family Leave
N/A
02.2020 - 06.2023
Housekeeping
Neat & Clean Services
11.2019 - 02.2020
Housekeeping
Windcrest Nursing Home
10.2019 - 12.2019
Housekeeping
Abilene Regional Medical Center
04.2019 - 10.2019
Crew Member
Taco Bueno
07.2018 - 02.2019
Office Assistant
Garbo's Locksmith Service
02.2013 - 05.2018
Crew Member
Whataburger
07.2011 - 02.2013
Crew Member
Taco Bell
03.2010 - 06.2011
Crew Member
McDonald's
01.2007 - 03.2009
High School Diploma -
Cooper High School
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