Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sharee James

Sharee James

Robinsonville,MS

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Knowledgeable customer service with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience. . Adept at updating and maintaining customer relationship management systems. Accurate, efficient, and organized with good data entry and recordkeeping abilities. Self-motivated team player with an analytical mindset.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

Memphis Barbecue Co
01.2023 - Current
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.

Hiring and Recruiting Manager

Applebee's Neighborhood Grill & Bar
05.2023 - 11.2024
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Drafted job descriptions, postings, and advertisements for open positions.
  • Collaborated with hiring managers to identify job requirements and competencies needed for open roles.
  • Evaluated applicant resumes against job requirements to determine which applicants should be contacted for interviews.

Bartender

Applebee's Neighborhood Grill & Bar
11.2022 - 11.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Neatly sliced and pitted fruit for garnishing drinks.

Data Entry Clerk

Amazon
02.2024 - 09.2024
  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Utilized techniques for increasing data entry speed.
  • Analyzed current data records to provide detailed reports.
  • Completed data entry tasks with accuracy and efficiency.

Customer Service Representative

Teleperformance
09.2021 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Home Care Provider

Home Instead
06.2022 - 01.2023
  • Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
  • Provided transportation to medical appointments and errands.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Monitored vital signs such as blood pressure and temperature.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Provided companionship through conversation and recreational activities.
  • Developed individualized plans of care based on each client's needs.
  • Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.

Education

High School Diploma -

Lake Cormorant High School
Lake Cormorant, MS
05-2018

Skills

  • Food safety awareness
  • Memory retention
  • Cleanliness
  • Table Setting
  • Food presentation
  • Service Quality
  • Menu knowledge
  • High-volume dining
  • Cash Handling
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Service prioritization
  • Data Entry and 10-Key
  • Exceptional Microsoft Excel skills
  • Microsoft Excel proficiency
  • Advanced Microsoft Office
  • Data accuracy
  • Accuracy and Attention to Detail
  • Fast Typing Speed
  • Complaint Handling
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Data Entry Clerk

Amazon
02.2024 - 09.2024

Hiring and Recruiting Manager

Applebee's Neighborhood Grill & Bar
05.2023 - 11.2024

Restaurant Waiter

Memphis Barbecue Co
01.2023 - Current

Bartender

Applebee's Neighborhood Grill & Bar
11.2022 - 11.2024

Home Care Provider

Home Instead
06.2022 - 01.2023

Customer Service Representative

Teleperformance
09.2021 - 08.2023

High School Diploma -

Lake Cormorant High School
Sharee James