Sharee Jones
MA
Summary
Driven Customer Service and Sales professional with expertise in communication, product support troubleshooting, and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Accustomed to working in stressful, high-volume environments while providing efficient and accurate support.
Overview
19
19
years of professional experience
Work History
Customer Care Specialist/Product Support Specialist
Insulet Corporation
01.2018 - Current
- Take up to 50 calls per day
- De-escalate calls/customer resolution
- Troubleshooting
- Maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions
- Assist Customers/patients with placing Omnipod orders in Salesforce or troubleshooting/technical support
- Strong written and verbal communication skills
- Medical Device Sales, upgrading customers to the latest product and transitioning from durable medical supplier to Pharmacy
- Updating and reviewing medical insurance coverage (DME and Pharmacy)
- Requesting and collecting updated documentation from physicians, order entry and coordinating shipment of product to customers
- Obtaining and or verifying RX validity as well as clinical notes
- Document all interactions and calls into the customer database and maintain compliance to
- HIPAA and other regulating bodies as required
- Verify insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing customers
Customer Service Representative
MilliporeSigma
01.2017 - 01.2018
- Take 70-100 calls per day
- Assist Customers with placing purchase orders
- Assist Customer with setting up new accounts
- Emailing and follow-ups
- Enter orders in SAP system
Customer Service Billing Representative
Comcast Corp | 5 Omni
01.2016 - 01.2017
- Take 70-100 calls per day
- Assist customers with making payment/payment arrangements
- Sell customers new services such as Cable, Internet, and Phone
- Set up new customer accounts
- Correct any billing discrepancies
- Emailing
Nanny
01.2005 - 01.2016
- Care for two children
- Transportation to and from activities, school events, doctor's appointments, etc
- Housekeeping
- Organizing home and schedules for the family
- Prioritizing activities and schedules
- Set up travel arrangements
- Travel with family
Assistant Manager
Meat Again Inc
01.2006 - 01.2014
- Interact with customers and provide exemplary service
- Inventory tracking
- Purchase order entry
- Organizing store, store front, and office area
- Cash handling/working register/bank deposits
- Food preparation/catering events
Education
Bachelor of Arts - Business
Southern New Hampshire University
Hooksett, NH2024
Associates - Liberal Arts, Business Administration
Middlesex Community College
Lowell, MA2008
High School Diploma -
Billerica Memorial High School
Billerica, MA2005
Skills
- Training and Development
- Conflict Mediation
- Contract Negotiation Expertise
- Customer Service
- Relationship Building
- Sales
- Salesforce
- Data Entry & Order Entry
- Microsoft Office
- Organized & Detail Oriented
- Written & Oral Communication
- Time Management & Stress Management
Timeline
Customer Care Specialist/Product Support Specialist
Insulet Corporation
01.2018 - Current
Customer Service Representative
MilliporeSigma
01.2017 - 01.2018
Customer Service Billing Representative
Comcast Corp | 5 Omni
01.2016 - 01.2017
Assistant Manager
Meat Again Inc
01.2006 - 01.2014
Nanny
01.2005 - 01.2016
Bachelor of Arts - Business
Southern New Hampshire University
Associates - Liberal Arts, Business Administration
Middlesex Community College
High School Diploma -
Billerica Memorial High School
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