Sharee Munger

• Drafted contracts, invoices, and correspondence including letters, emails, reports, and additional documents.
• Processed financial documents, expense reports, and payments.
• Executed accounts payable and receivable functions for accuracy and efficiency.
• Perform account reconciliations to guarantee accuracy in financial reporting.
• Administered payroll for temporary, hourly, and salaried employees.
  Executed coordination of child support deductions and distribution of wage assignments.
• Processed tax documents and payments, encompassing W-2 forms, 1099s, and 941s, for accurate submission to government agencies.

• Scheduled appointments calendars.
• Managed high-volume calls while ensuring professional communication
• Adhered to company protocols for handling confidential data.
• Communicated with clients regarding tax obligations and documentation requirements.
• Conducted research on tax laws and regulations to provide accurate advice.
• Passed the Tax Associate Exam.

Advanced career from front-line associate to managerial position within AT&T.

• Supervised diverse teams, including warranty exchanges and customer support units.
  Led Advanced Support Representatives (ASR) in delivering high-quality assistance.
  Managed technical support and Red Hat support teams to optimize issue resolution processes.
  Collaborated with various departments to streamline operations and enhance performance.
• Facilitated collaboration with teams across states via remote assistance
• Revitalized morale and performance of teams, achieving top-tier results
• Facilitated support for 50 representatives in addition to remote assistance.