Sharee Sheppard

• Maintained a safe and comfortable living environment, performing light housekeeping tasks and maintaining cleanliness.
• Collaborated with housekeeping staff to ensure rooms were ready, enhancing overall guest experience.
• Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
• Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• A call volume of 60-65 daily