Shareef Blackman
New York,NY
Summary
Store Manager with 10+ years in retail management. Expertise in hiring, training, and developing teams to deliver outstanding customer service and operational efficiency. Achieved significant sales growth and improved team performance through strategic training initiatives. Strong leadership and conflict resolution capabilities create a positive work environment. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Overview
7
7
years of professional experience
Work History
Store Manager
US APE LLC.
New York, NY
07.2021 - 01.2025
- Streamlined inventory processes to reduce loss through accurate tracking and counts.
- Executed daily store functions, including cash handling and operational procedures.
- Oversaw banking transactions, ensuring precision in handling deposits and withdrawals.
- Conducted regular inventory audits to maintain effective management practices.
- Collaborated with managers on individualized learning plans for each new hire to ensure success in their role.
- Provided ongoing coaching and feedback on performance issues arising from new hires.
- Established and enforced customer service standards across the team.
- Organized events to boost product awareness among customers.
- Ensured compliance with safety regulations while upholding company policies.
- Prepared work schedules for staff, allocating responsibilities efficiently.
- Developed and implemented a comprehensive onboarding program for new hires.
Shipping and Receiving Manager
Nike
New York, NY
04.2019 - 05.2024
- Developed training materials to educate new hires on company procedures and policies.
- Conducted regular physical audits of warehouse inventory to ensure accuracy.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Tracked outgoing orders to update customers on shipping status.
- Performed daily inventory counts alongside periodic comprehensive audits.
- Packaged fragile items with protective padding to prevent shipment damages.
- Operated forklift and pallet jack for efficient transportation of heavy loads.
- Used digital database to keep records of units and stock moved.
Shipping Manager
FlightClub
New York, NY
08.2019 - 07.2021
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Trained new staff members in proper packing techniques for fragile items.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Directed investigations to verify and resolve customer or shipper complaints.
- Inspected incoming shipments for accuracy against purchase orders prior to acceptance.
- Created purchase orders for materials needed to fulfill customer orders.
Assistant Store Manager of Operations
Superdry
Queens, NY
10.2017 - 06.2019
- Supervised bank deposits and security protocols to ensure safe store operations.
- Managed staff workflow, setting priorities to meet sales and profit targets.
- Provided training to new employees on company policies and procedures.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Developed weekly sales reports to track progress towards goals.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Supported Store Manager in daily operational activities as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Education
High School Diploma -
William E Grady High School
New York, NY05-2013
Some College (No Degree) -
Borough of Manhattan Community College
New York, NYSkills
- Operational procedures and documentation
- Team leadership and coaching
- Employee scheduling and training
- Point of sale systems
- Banking and safe deposits
- Payroll management
- Performance monitoring and reporting
- Customer service excellence
- Planning and implementation strategies
- Key performance indicator tracking
- Visual merchandising
- Shipping documentation
- Order fulfillment
- Receiving processes
- Shipping procedures
- Onboarding and training
- Freight handling
- Shipping and receiving
- Operational oversight
- Attention to detail
- Store organization
- Safety compliance
- Ordering cleaning supplies
References
References available upon request.
Timeline
Store Manager
US APE LLC.
07.2021 - 01.2025
Shipping Manager
FlightClub
08.2019 - 07.2021
Shipping and Receiving Manager
Nike
04.2019 - 05.2024
Assistant Store Manager of Operations
Superdry
10.2017 - 06.2019
High School Diploma -
William E Grady High School
Some College (No Degree) -
Borough of Manhattan Community College
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