Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Civicaffiliations
Certification
References
Timeline
Generic

Shareef Míkāl Muhammad-Bey

Bronx,New York

Summary

Dynamic Office Management professional with a proven track record at Forrest Solutions, enhancing operational efficiency by over 30%. Expert in Microsoft 365 Office and adept at vendor management, I bring strong leadership and organizational skills to streamline office functions. Renowned for transforming office environments into productive and engaging spaces for staff and clients alike.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Coordinator

Low Income Investment Fund
05.2024 - 11.2024
  • Acted as a visible representative of the company by welcoming visitors, determining their needs, and directing them appropriately
  • Monitored visitor and employee access and aids with check-in
  • Liaison with lobby security to resolve visitor and employee access issues
  • Assisted with conference room scheduling and set up and clean up as needed
  • Maintained security by following procedures, issuing badges, and coordinating employee access registration
  • Maintained a clean, welcoming reception area and conference rooms
  • Assisted in planning and executing in-house or off-site activities and events
  • Addressed employees queries regarding office management (e.g
  • Office supplies, food and beverage)
  • Liaison with building management vendors, including cleaning, catering and security services
  • Created and maintains a clean, organized, and enjoyable environment for all Gemini employees
  • Arranged necessary repairs to upkeep office conditions
  • Coordinated with various departments on office equipment needs
  • Maintained kitchen area - placing orders for consumables as well as office supplies
  • Adhered to office budget while ensuring accurate and timely expense reporting

Workplace Service Technician

Atrium Staffing
04.2023 - 03.2024
  • Proactively and efficiently find, allocate, prioritize, and fix issues related to studio space
  • Helped with office moves, built furniture and assisted IT with on-boarding new employees
  • Performed routine maintenance walk-throughs on the building and schedule necessary support
  • Managed vendor scheduling, ensuring all work is done to a high standard
  • Utilized trackers and internal management tools to produce reports for the WPS team and other support teams
  • Supported customer service initiatives through streamlining ServiceNow ticket requests
  • Helped build a safe and comfortable environment for staff and visitors by partnering with business support teams
  • Collaborated with the team to revise, document and create more efficient facility procedures
  • Undertook ad-hoc duties to maintain the building and facilities
  • Collaborated cross-functionally with teams throughout all Rockstar studios
  • Supervised vendors and visitors throughout the space when necessary

Office Manager for the Dean’s Office

Fordham University
04.2023 - 03.2024
  • Organized office calendars, scheduling appointments, zoom conferences and interviews
  • Managed multiple email accounts and phone lines, and redirecting queries as needed
  • Gathered data from various online systems and databases (e.g., Knack tutoring usage), preparing reports, and disseminating them
  • Gathered, organizing, and tracking documents (e.g., course syllabi)
  • Coordinated and tracking committee work, such as the Phi Beta Kappa review process
  • Monitored and ordering office supplies
  • Supervised student workers
  • Paid invoices and acquisitions
  • Maintained office displays (e.g., pamphlets, campus maps, courses, and majors)

Office Manager

Forrest Solutions
09.2021 - 04.2023
  • Scheduled appointments and meetings, organized office calendar and maintaining records
  • Oversaw the work of all office employees to ensure they work productively and meet deadlines and company standards
  • Coached any employees struggling in their roles
  • Answered telephone calls and emails from customers and clients and directing them to relevant staff
  • Maintained an office budget and ensuring all employees follow it
  • Ordered catered lunches for Client and Staff meetings
  • Monitored office supplies and ordering new stationery, furniture, appliances, and electronics as required
  • Organized maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
  • Reported office progress to senior management and working with them to improve office operations and procedures

Senior Office Service Associate

Forrest Solutions
09.2021 - 04.2023
  • Schedules and prioritizes mailroom services
  • Operated mailroom machinery including postage metering and document insertion and performed basic maintenance as needed
  • Developed and maintains relationships with vendors, departmental customers, and other related individuals
  • Monitored office supplies and ordering new stationery, furniture, appliances, and electronics as required
  • Placed tickets with building for maintenance to keep the office clean and safe and ensured its appliances are in good working order
  • Reported office progress to senior management and working with them to improve office operations and procedures
  • Scheduled Conference Room booking, setups and maintain office calendar for visitation and meetings
  • Relief coverage for reception, answering calls, giving security access to visitors and meeting, greeting, and escorting all visitors to hoteling offices and Conference Rooms
  • Ordered Catering and as well as setups and clean ups

Mailroom Manager

Forrest Solutions
09.2021 - 04.2023
  • Hired and trains mail clerks and maintains employment files
  • Scheduled, prioritizes mailroom services, operated mailroom machinery including postage metering and document insertion and performs basic maintenance as needed
  • Managed records for billing, inventory, mailing, and parcel shipping
  • Developed and maintains relationships with vendors, departmental customers, and other related individuals
  • Managed and maintained mailroom budget, oversaw gathered for storage and redistribution of surplus property
  • Supervises the work of all office employees to ensure they work productively and meet deadlines and company standards
  • Monitored office supplies and ordering new stationery, furniture, appliances, and electronics as required
  • Coordinated maintenance companies to keep the office clean and safe and ensured its appliances are in good working order
  • Reported office progress to senior management and working with them to improve office operations and procedures

Facilities Management Coordinator

Canon Solutions America
08.2011 - 07.2020
  • Reviewed and vetted vendors
  • Monitored and documented deliverables from vendors and ensured that invoices were properly approved and timely paid
  • Managed communications between vendors, management and building management
  • Provided access and escort for all skilled trades (plumbers, electricians, locksmiths, flooring/glass repair etc.)
  • Assisted in evaluating issues and dispatch vendors as needed
  • Responded to facility-related emergencies, coordinated repairs, and managed all cleaning service vendors
  • Managed the mailroom, ensuring all mail is accounted for and delivered
  • Assisted and supported mailroom staff when needed and scheduled mailroom staff
  • Worked with HR and IT in hiring and training entry-level hires, floaters, mailroom and reception
  • Managed snacks, drinks, pantry supplies and office supply purchases
  • Planned and executed office catering weekly
  • Completion of annual vendor reviews
  • Created Monthly and Quarterly reports concerning spending and PLOs to the budget

Site Supervisor

Canon Solutions America
08.2011 - 07.2020
  • Scheduled and organizing assignments for staff
  • Ensured compliance with established standards and policies for the operation
  • Facilitated and promoted the professional development of staff
  • Performed daily key operator and/or convenience care functions
  • Managed daily workflow to ensure on-time completion of jobs and other critical production and fulfillment of deadlines
  • Maintained and promoted positive customer relationships
  • Developed and cultivated partnerships with client contacts and achieving a high level of customer satisfaction
  • Established a working familiarity with equipment capabilities
  • Maintained all equipment to manufacturer’s specifications
  • Generated daily and monthly departmental reports
  • Supervised the external vendor billing process

Mailroom Clerk and RePrographics

Pitney Bowes
09.2009 - 05.2011
  • Sorted incoming mail for distribution and dispatched outgoing mail according to prescribed destination such as returned letters, adjustments, bills, orders, and payments
  • Readdressed undeliverable mail bearing incomplete or incorrect address
  • Distributed and collected mail, weighed packages in order to determine that postage is correct
  • Sorts, posts and re-directs mail for internal and external deliveries
  • Operated postage meters and scale
  • Disseminated information regarding postal procedures and regulations
  • Prepared packages and mail, including bulk mailings, for delivery and distribution
  • Merged various files into PowerPoint for PDF Presentations to print
  • Created templates for other presentations in order to create miniature books and slides
  • Ensured that each job tickets were properly completed before beginning work as per department regulations
  • Managed confidential material as per management’s request
  • Tracked and logged all production jobs, Responsible for ensuring quality during and after production process

Education

B.A. - History Major, Minor Theology

Lincoln University
Pennsylvania

Skills

  • Microsoft (365) Office
  • Google Suites/Workspace
  • C-Suite
  • Concur
  • Salesforce
  • Zoom Workplace
  • Banner
  • Zendesk
  • ADP
  • Basecamp
  • Course Leaf
  • Kendeco
  • Adobe PDF
  • Photoshop
  • Strong written and verbal communication skills
  • Organization
  • Ability to multitask
  • Flexibility
  • Strong interpersonal skills
  • Leadership ability
  • Attention to details
  • Contract coordination
  • File organization
  • Vendor management
  • Supply replenishment
  • Office equipment maintenance
  • Travel coordination
  • Vendor engagement
  • Scheduling expertise
  • Office management
  • Maintenance scheduling
  • Customer service
  • Administrative support
  • Expense reporting
  • Project coordination
  • Office administration
  • Records management
  • Mail handling
  • Vendor relations
  • Scheduling
  • Inventory coordination
  • Travel arrangements
  • Meeting organization
  • Staff management
  • Calendar management
  • Schedule coordination
  • Document management
  • Meeting planning
  • Inventory auditing

Volunteer Experience

  • Mentoring and Tutoring Youth
  • Martial Arts Instructor
  • Paintball Enthusiast

Civicaffiliations

  • Omega Psi Phi Incorporated
  • Most Worshipful Prince Hall Grand Lodge of the State of New York
  • Ancient and Accepted Scottish Rite (PHA)
  • Ancient Egyptian Arabic Order Nobles’ of the Mystic Shrine Medina Temple #19

Certification

  • AutoCAD Facilities Management Space Management
  • AutoCAD Facilities Management: Areas
  • Interviewing a Job Candidate for Recruiters
  • Negotiation Skills
  • ServSafe Food Handler
  • Co-Worker Management

References

References provided upon request

Timeline

Office Coordinator

Low Income Investment Fund
05.2024 - 11.2024

Workplace Service Technician

Atrium Staffing
04.2023 - 03.2024

Office Manager for the Dean’s Office

Fordham University
04.2023 - 03.2024

Office Manager

Forrest Solutions
09.2021 - 04.2023

Senior Office Service Associate

Forrest Solutions
09.2021 - 04.2023

Mailroom Manager

Forrest Solutions
09.2021 - 04.2023

Facilities Management Coordinator

Canon Solutions America
08.2011 - 07.2020

Site Supervisor

Canon Solutions America
08.2011 - 07.2020

Mailroom Clerk and RePrographics

Pitney Bowes
09.2009 - 05.2011

B.A. - History Major, Minor Theology

Lincoln University

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Shareef Míkāl Muhammad-Bey