Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shareeka Godfrey

Health Administrator
Orlando,FL

Summary

  • Phlebotomist/Health Management for 28 years trained at Suburban Tech and Degree Received at University of Phoenix. Drawing blood Specimen processing Paternity testing Drug screening Icd9-coding
  • Test results to doctors Medical billing Scheduling appointments Greeting patients Ordering office supplies Answering phones
  • Receiving verbal orders from doctor Willing to relocate to: Orlando, FL - North Carolina - Tampa, FL Authorized to work in the US for any employer

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Regional Director of Operations

Healthymd
03.2024 - Current
  • Oversees the day-to-day operations of a company within a specific geographic region, ensuring efficient performance, compliance with company policies, and achievement of business goals by managing teams across multiple locations, analyzing key performance indicators, and implementing strategies to optimize operations and profitability within their designated area; often requiring significant travel to visit various sites and provide leadership to local management teams
  • Operational Oversight:Monitor and manage all aspects of operations within their region, including sales, customer service, production, logistics, and quality control, ensuring alignment with company standards and strategic objectives
  • Lead and develop regional teams by providing coaching, mentorship, and performance feedback to local managers and staff
  • Identify and resolve operational issues promptly, including addressing customer complaints, production delays, and staffing challenges
  • Provide ongoing training and development opportunities for regional staff to enhance skills and knowledge
  • PayrollTraining new or in-house employees according to HeallthyMD policies
  • Data entry
  • Traveling
  • Performs phlebotomy and specimen processing procedures at HealthyMD Service Centers under minimal supervision
  • I over see, Orlando, Tampa and Bonita Springs territory
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Improved customer satisfaction rates with proactive problem resolution and timely followup.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Phlebotomy Supervisor

Labcorp
11.2019 - 09.2021
  • Supervises the activities of 20-25 Patient Service Technicians and the operations of Patient Service Centers according to LabCorp established policies and procedures
  • Payroll
  • Training new or in-house employees according to LabCorp policies
  • Data entry
  • Traveling
  • Performs phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision

Phlebotomy Team Lead

Wellstar Health System
03.2018 - 10.2019
  • Responsible for coordination and oversight of activities of Patient Service Center
  • Interrelates with the Patient Service Center staff, supervisor and management
  • Advance training for new employees, as well as current employees
  • Drawing blood on all ages
  • Performs all tasks in accordance with Wellstar Health System's Safety and Integrity Programs and company policies

Charge (CSII) Supervisor

Red Cross
10.2017 - 03.2018
  • Overseeing blood drives as needed
  • Patient registration
  • Health histories
  • Phlebotomy
  • Opening and ending all blood drives in a timely manner
  • Responsible for training future or employed employees when needed
  • Assist with time tracker
  • Oversee from5-15 employees depending the capacity of the blood drive

Phlebotomy Supervisor

LabCorp
03.2015 - 09.2017
  • Supervises the activities of 20-25 Patient Service Technicians and the operations of Patient Service Centers according to LabCorp established policies and procedures
  • Payroll
  • Training new or in-house employees according to LabCorp policies
  • Data entry
  • Traveling
  • Performs phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision

Phlebotomy Supervisor

LabCorp
10.2013 - 03.2015
  • Patient intake
  • Responsible for coordination and oversight of activities of Patient Service Center
  • Interrelates with the Patient Service Center staff, supervisor and management
  • Performs all tasks in accordance with LabCorp's Safety and Integrity Programs and company policies
  • Performs phlebotomy and specimen processing procedures at LabCorp Patient Service Centers under minimal supervision
  • LCM/Cyber Tools
  • Advance training for new employees, as well as current employees

Phlebotomist

LabCorp
01.2002 - 12.2012
  • Received a high evaluation
  • Drawing blood
  • Greeting patients
  • Processing and shipping
  • Paternity testing
  • Answering phones
  • Drug screens
  • Monthly tallies

Medical Receptionist

LabCorp
01.2008 - 12.2010
  • Receptionist of the month
  • Scheduling appointmentsOrdering office supplies
  • Greeting customers
  • Answering phones
  • Assisting physicians with some procedures
  • Medical billing and coding
  • Monthly tallies
  • Handled all finances and insurances

Patient Care Tech

Central Suffolk Hospital
03.1997 - 05.2002
  • Taking vital signs
  • Drawing blood
  • Patient care
  • Charting
  • Ekg's
  • Eeg's
  • Assist doctor with small procedures
  • Wound care
  • Am care
  • Physical Therapy

Education

Associate's Degree - Health Business Administration

University of Phoenix
Phoenix, AZ
06-2010

Skills

  • Microsoft Excel
  • Phlebotomy
  • Time management
  • Customer service
  • Laboratory experience
  • Succession planning
  • Specimen collection / processing
  • Recruiting
  • Operations management
  • Word processing
  • Clinic
  • Talent acquisition
  • Medical Terminology
  • Anatomy knowledge
  • Accounts receivable
  • Patient Care
  • Team management
  • Microsoft Office
  • Quality control
  • Medical Office Experience
  • Managed care
  • Cognos
  • Office management
  • Financial management
  • Care plans
  • Heavy lifting
  • ICD-9
  • Data collection
  • Mentoring
  • Negotiation
  • Hospital experience
  • EMR systems
  • Clerical Experience
  • Windows
  • Crisis management
  • Typing
  • Sales
  • HIPAA
  • Product management
  • Computer skills
  • Budgeting
  • Leadership
  • Medical Receptionist
  • Process improvement
  • Home & community care
  • Microsoft Word
  • Presentation skills
  • Quality assurance
  • Clinical laboratory experience
  • Microsoft Access
  • Working with people with developmental disabilities
  • Patient monitoring
  • Cerner
  • Interviewing
  • SAP
  • Translation
  • Payroll
  • Employee relations
  • Medical Scheduling
  • Clerical experience
  • SharePoint
  • Patient assessment
  • Pediatrics
  • ICD-10
  • Laboratory procedures
  • Human resources management
  • Conflict management
  • CPT coding
  • ICD coding
  • Medical coding
  • Phone Etiquette
  • Operating systems
  • Medical records
  • Hospital Experience
  • Writing skills
  • Benefits administration
  • Supervising Experience
  • Root cause analysis
  • Working with people with disabilities
  • Epic
  • OSHA
  • Management
  • Transcription
  • Microsoft Powerpoint
  • Databases
  • Healthcare management
  • Project management
  • Communication skills
  • Medical Records
  • Practice management
  • CPT Coding
  • Document management
  • PCR
  • Behavioral health hospital experience
  • Medical Coding
  • Medical Billing
  • Computer literacy
  • Documentation review
  • Intake
  • Organizational skills
  • Human resources
  • Medical office management
  • Employee evaluation
  • Insurance Verification
  • Triage
  • QuickBooks
  • Laboratory techniques
  • Training and mentoring
  • Venipuncture
  • Operational efficiency
  • Lab safety compliance
  • Order of draw
  • Front desk operations
  • Vital signs monitoring
  • Data-driven decision making
  • Adaptable problem-solving
  • Adaptable to change
  • Goal oriented
  • Telephone etiquette
  • CPR certification
  • Workforce planning
  • Phlebotomy procedures
  • Sample and specimen collection
  • Complex Problem-solving
  • Patient scheduling
  • Patient observation
  • Cross-functional coordination
  • Specimen labeling procedures
  • Staff training and development
  • Staff discipline
  • Office administration
  • Employee training and development
  • Strategic planning and execution
  • Infection control protocols
  • Processes and procedures
  • Capillary puncture
  • Patient registration
  • Basic life support
  • Strategic planning
  • Patient confidentiality
  • Quality control management
  • Process monitoring and improvement
  • Pediatric phlebotomy
  • Microsoft office
  • Infection control standards
  • Leadership training
  • Professionalism and ethics
  • Patient care excellence
  • Schedule development
  • Appointment setting
  • Motivational skills
  • Data entry proficiency
  • Policy enforcement
  • Operations oversight
  • HIPAA guidelines
  • Business management
  • Public speaking
  • Appointment management
  • Patient history documentation
  • Priority management
  • Adaptable approach

Certification

  • CNA
  • BLS Certification
  • Driver's License
  • AED Certification
  • Epic Certification
  • Certified Professional Coder
  • Certified Phlebotomy Technician
  • Professional In Human Resources
  • CPR Certification
  • Senior Professional in Human Resources

Timeline

Regional Director of Operations

Healthymd
03.2024 - Current

Phlebotomy Supervisor

Labcorp
11.2019 - 09.2021

Phlebotomy Team Lead

Wellstar Health System
03.2018 - 10.2019

Charge (CSII) Supervisor

Red Cross
10.2017 - 03.2018

Phlebotomy Supervisor

LabCorp
03.2015 - 09.2017

Phlebotomy Supervisor

LabCorp
10.2013 - 03.2015

Medical Receptionist

LabCorp
01.2008 - 12.2010

Phlebotomist

LabCorp
01.2002 - 12.2012

Patient Care Tech

Central Suffolk Hospital
03.1997 - 05.2002

Associate's Degree - Health Business Administration

University of Phoenix

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Shareeka GodfreyHealth Administrator