Shareem Yusuf

• Collaborate closely with team members to achieve project objectives and meet deadlines.
• Provide monthly reports on community metrics and progress towards goals.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
• Compiled and conveyed operational and financial data to regional manager.
• Responde promptly to inquiries from members of the public.
• Monitor lease and renewal rental rates with leadership recommendations for change implementation.
• Draft and compose correspondence to applicants and residents, including notifications determining residential eligibility.
• Perform regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
• Completed lease applications and verifications, notifying prospects of results.

Promoted to Assistant Community Manager due consistent over 95% renewals and maintaining high occupancy rates

• Met with prospective tenants to show property and assess applications or sign leases.
• Kept detailed records of daily activities through online customer database.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Inspected vacant units for repairs or renovations needed prior to leasing.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Tracked leads using CRM software and followed up with interested parties.
• Assisted current tenants with maintenance requests and other inquiries.
• Detailed application requirements and answered questions from prospective tenants and conducted background checks on applicants.
• Organized monthly resident events to promote a sense of community among residents.
• Prepared lessees and collected move-in fees.

• Managed multiple high-priority tasks while adhering to strict deadlines and optimizing resource allocation.

Executed opening and closing operations, including customer furniture order creation and issue resolution.

Conducted visual merchandising to enhance product presentation and facilitate efficient shipment processing.

Processed returns and exchanges in compliance with company policy, ensuring customer satisfaction.

Trained new associates on sales techniques, point-of-sale systems, inventory control, KPIs, and advertising.

• Successfully recruited, trained, and mentored entirely new staff.

• Conducting quarterly performance evaluations to review with store personal and creating SMART action plans.

• Lead district conference calls once a month to review results store by store and discuss business strategy for upcoming months.

• Held successful recruiting events for central Florida stores, partnering with surrounding store managers.