Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shareen Mioskowski

Neosho

Summary

Dynamic Team Leader Manager with a proven track record at Walmart, enhancing team productivity and customer satisfaction through effective communication and problem-solving. Skilled in workload management and motivational techniques, I've led teams to exceed goals by fostering a culture of empowerment and accountability. Specializes in customer service and performance coaching, achieving significant improvements in operational efficiency and client relations.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Walmart
09.2019 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Education

Bachelor of Science - Law/Business

UW Wisconsin
Wisconsin

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Employee scheduling
  • Performance coaching
  • Team leadership
  • Customer service
  • Computer skills
  • Performance reviewing
  • Goal setting
  • Documentation and reporting
  • Training and development
  • Task prioritization
  • Time management
  • Cost control
  • Onboarding and orientation
  • Employee development
  • Excellent communication
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Attention to detail

Timeline

Team Leader Manager

Walmart
09.2019 - Current

Bachelor of Science - Law/Business

UW Wisconsin

Similar Profiles

CREATE PROFILE
Shareen Mioskowski