Shareena Davis
Queens
Summary
Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services. Energetic professional with excellent skill and technique. Eager to learn about many possibilities
Overview
5
5
years of professional experience
Work History
Host
OTG Management JFK Airport
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Hairstylist
N/A
01.2020 - Current
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Provided customer service to ensure guest satisfaction, handled complaints and resolved conflicts.
- Developed relationships with regular customers to foster loyalty and repeat business opportunities.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
School Fundraiser
Brooklyn collaborative studies
12.2023 - 04.2024
- Helped sell the produce and collected the money
- Coordinated volunteers for various tasks associated with each fundraiser.
- Maintained accurate records of all donations received during a fundraiser campaign.
- Collaborated with teachers and administrators to ensure that all goals were met within predetermined timelines.
- Explained key information regarding products and services to customers to encourage informed decision-making.
Babysitter
N/A
06.2023 - 02.2024
- Patients
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Transporting children to school, sports activities, or other engagements when necessary.
Assistant
Groundswell
10.2021 - 01.2022
- Helped with writing checks and fixing receipts
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Entered data into databases accurately and efficiently.
- Handled confidential information with discretion and integrity.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Brooklyn Collaborative Studies
Brooklyn, NY06-2024
Skills
- Hospitality
- Problem solving
- Leadership
- Teamwork
- Dedicated employee
- Time management
- Customer service
- Relationship building and management
- Marketing understanding
- Process Improvement
- Customer Service
- Problem-Solving
- Positive Attitude
- Team building
- Organizational Skills
- Team Leadership
Timeline
Host
OTG Management JFK Airport
10.2024 - Current
School Fundraiser
Brooklyn collaborative studies
12.2023 - 04.2024
Babysitter
N/A
06.2023 - 02.2024
Assistant
Groundswell
10.2021 - 01.2022
Hairstylist
N/A
01.2020 - Current
High School Diploma -
Brooklyn Collaborative Studies
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