SHAREETA WHITE
The Bronx,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.
Overview
16
16
years of professional experience
Work History
Case Investigator/Monitor
NYC Health +Hospital Test, Insight Global
The Bronx, NY
01.2022 - Current
- Conducted case interviews and contact tracing with laboratory-confirmed, probable, and suspected diagnoses of Covid-19 via phone
- Communicated with contacts in a professional and empathetic manner
- Followed all scripts, policies and procedures provided through training
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Performed record keeping by logging client information within secure contact-tracing software
- Provided health education and guidance in order to help stop the spread of Covid19 through-out NYC
- Gathered information including symptom history, source of illness, list of close contacts, and activity history while infectious
- Participated in required trainings, team meetings, and quality monitoring improvement activities
- Received 100% score on Quality Assurance
Sales Associate
Burlington Retail Store
Bronx, NY
11.2019 - 06.2020
- Assisted 30+ customers in locating merchandise when needed
- Directed and assisted customers in multiple fitting rooms
- Assisted in floor moves, merchandising, and display maintenance
- Daily task included ticketing, alarm tags and sorting, Performed other tasks as assigned by manager from time-to-time
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
Parent Committee Chairperson & DAPC Secretary and Bi Laws Chairperson
LSSNY, Early LIFE Children’s Center
01.2017 - 06.2020
- Advocate for 90+ parents’ concerns and interests at site level and with executive team at agency level
- Developed team communications and information for meetings
- Participated in recruitment events such as distributing flyers and parent outreach
- Coordinated with family service staff to plan seasonal events to increase parent engagement
- Planned monthly meetings with site director to create agenda, as well as reviewed and approved parent activity budget
- Partnered with Governing Board to review annual grant applications
- Review policies and procedures in order to offer input on strengthen program
- Identified issues, analyzed information and provided solutions to problems
- Participated in School Readiness planning team, workgroups and meetings
- Chaperoned school trips and community walks
Home Health Aide
Private Employer
02.2008 - 09.2012
- Provided 24hr care to 70yr old legally blind geriatric patient
- Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Scheduled and took patient to all doctor appointments as well as interacted with all EMT for ambulatory visits to hospitals
- Followed nutritional plans to prepare optimal meals
- Administered prescribed medications under direction of physician
- Kept apartment tidy and completed all household chores
- Helped with keeping track of bills and made sure all patient bills were paid on time
- Constructed cognitively stimulating activities
Medical Receptionist
Bronx Addiction Services Integrated Concepts
Bronx, NY
05.2006 - 06.2008
- Greeted patients and visitors in prompt, courteous, and helpful manner
- Adhered to strict HIPAA guidelines to protect patient privacy
- Managed multi-line phone system and pleasantly greeted patients
- Registered average of 300+ patients for fast-paced general practice using Atlantic Physician
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Verified and update insurance information through Epaces
- Scheduled and filed all lab test results, radiology results, feedback consults and medical records
- Coordinated patient appointments with daily transportation in effort to achieve maximum level of service for residential clients
- Request/Receive medical records upon request from Provider
- Ensured completion of VESID forms by Provider and returned to vocational counselors
- Perform related work or other tasks as requested
Customer Service Representative/Receptionist
CompUSA
New York, N.Y
04.2000 - 05.2005
- Flagship store with sales and marketing activities on three levels and including training department
- Issued return authorizations, processed credits and re-bills to resolve invoicing errors and resolved billing questions and disputes, processed sales contracts and part orders
- Answered store switchboard routing calls to appropriate personnel
- Informed customers’ status of computer hardware repair
- Assisted with implementing special promotional activities including: Make-a-wish foundation, Girl Scouts of America, Arnold Palmer Golf Tour, Midnight Madness, and Tsunami Relief
- Ambitiously interacted with customers for purposes of opening new credit card accounts, explaining special features such as dial-a-tech service; selling yearly warranty plans and completing new business sales
- Handled special customer requests including tax-exempt status for foreign shoppers
- Responsible for in-store pick-ups and product availability by phone
Education
Business Administration
Bronx Community College
Management Information Systems
Clarkson University
Skills
- G Suite Microsoft Office365, Excel, OneDrive and PowerPoint, Atlantic Physician, Salesforce
- Strong Critical thinking and problem solving as well as great collaboration skills
- Professional and strong work ethic
- Medical Recordkeeping
- Customer Service
- Administrative Tasks
- HIPAA Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Investigator/Monitor
NYC Health +Hospital Test, Insight Global
01.2022 - Current
Sales Associate
Burlington Retail Store
11.2019 - 06.2020
Parent Committee Chairperson & DAPC Secretary and Bi Laws Chairperson
LSSNY, Early LIFE Children’s Center
01.2017 - 06.2020
Home Health Aide
Private Employer
02.2008 - 09.2012
Medical Receptionist
Bronx Addiction Services Integrated Concepts
05.2006 - 06.2008
Customer Service Representative/Receptionist
CompUSA
04.2000 - 05.2005
Business Administration
Bronx Community College
Management Information Systems
Clarkson University
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