SHAREE V. BENNETT

• Analyzed the As-Is processes and recommended designs and solutions for automation and/or proposed alternative solutions, based on comprehensive evaluations of the existing processes
• Defined problems and developed requirements and program specifications, from which developers prepared detailed flow charts, programs, and tests, ensuring that all requirements were met in the final deliverables
• Coordinated automation activities for manual processes, ensuring that automation efforts were executed efficiently and effectively
• Evaluated and determined system dependencies, providing valuable insights into the impact of changes to the overall system architecture
• Developed plans for automated information systems from project start to conclusion, ensuring that all project milestones were met on time and within budget
• Analyzed problems and the information to be processed, using a range of analytical tools and techniques to identify and resolve issues
• Established and documented standards for automation procedures, ensuring that all automation efforts were consistent with industry standards and best practices
• Coordinated with developers to ensure implementation met all requirements for specific programs and system specifications, providing valuable technical expertise and guidance
• Participated in the planning activities required by OMB, HHS, and the FDA EPLC and documented the results: (i.e., Cost benefits analysis; Risk assessments; Alternatives analysis), providing valuable input and recommendations for project planning and management.

• Implemented robust and efficient processes and logic to extract, transform, and distribute large volumes of data between diverse platforms and sources, ensuring accurate and timely data transfer and integration and developed and enforced comprehensive quality standards and protocols to ensure high data quality and integrity across multiple database systems, reducing errors and improving data reliability and consistency
• Provided expert-level analysis and innovative problem-solving skills to troubleshoot and resolve complex data issues, leveraging advanced tools and techniques to identify root causes and recommend effective solutions as well as created and maintained technical documentation and project content using Confluence and Jira, ensuring clarity, accuracy, and completeness for a technical audience, and facilitating knowledge sharing and collaboration
• Collaborated closely with analysts and business users to translate functional requirements into detailed technical designs for data integration systems, ensuring accuracy, completeness, and alignment with business needs and objectives
• Ensured high quality and optimal performance of data integration systems by conducting rigorous testing, validation, and performance tuning, and implementing effective monitoring and maintenance processes
• Played a key role in improving data quality for over 1 million master product records, contributing to increased data accuracy, completeness, and consistency, and enabling better decision-making and insights
• Ensured new software application operating parameters followed standard hardware configurations and were fully documented, reducing the risk of errors and downtime, and improving system reliability and stability
• Consulted with key stakeholders, including business analysts, development teams, and quality assurance analysts, to understand customer and vendor integration needs, and provided expert technical support to ensure expected application functionality and capabilities
• Identified and evaluated potential issues to minimize service disruptions and improve the organization's services and reported findings and recommendations to relevant stakeholders.

• Participated in master product enrichment and quality assurance of more than one master product records by reviewing and refining data to ensure its accuracy, completeness, and consistency across different database systems
• Researched, developed, and implemented software to support configuration identification, control, delivery, and reporting of internally developed and outsourced applications by creating and managing configuration management plans and tools
• Ensured new software application operating parameters complied with standard hardware configurations were logistically sustainable, and adequately documented by developing and implementing standardized procedures and ensuring that all documentation was up to date
• Consulted with Business Analysts, Development, and QA Analysts to understand customer and vendor integration needs and collaborated with various departments to support the expected application functionality and capabilities by providing technical support and expertise
• Provided third level support for escalated issues while analyzing, investigating, and solving technical problems associated with application configuration by identifying the root cause of issues and implementing corrective actions
• Recommended improvements to minimize disruptions to the organization’s services by analyzing and reporting potential issues and proposing solutions to prevent service disruptions
• Conducted functional and physical configuration audits by reviewing application configuration and ensuring it adhered to standards and specifications
• Evaluated applications associated with software testing environments by analyzing and testing software to ensure its reliability, security, and functionality.

• Developed requirements for various environments and developed functional test protocols for QA validation testing
• Responsible for ensuring the completeness of all functional, integration, and regression testing
• QA testing to ensure data quality and governance to increase operational efficiency and agility
• Testing of product, customer, location, supplier, and other data in a single cloud-native SaaS application
• Using SDLC procedures, prepared manual test cases and procedures to support all
• Testing activities including script testing to confirm requirements adherence
• Reviewed software test plans evaluated testing purposes, strategies, and pass/fail results
• Regression testing to ensure confirm code stability
• Collaborated with stakeholders to determine and develop needs/requirements and contributed to the coordination, project planning, and testing activities for front and backend applications and software systems
• Reviewed and evaluated criteria for testing and implemented protocols for software test cases procedures management
• Defined, documented, and improved testing processes.

• Coordinated candidate contact, scheduled interviews, and developed skill-specific initial interview questions
• Directed the activities of personnel in the areas of goals, monthly metrics, and job
• Performance and engaged in collaborative communications, education, and one-on-one training
• Provided 1:1 coaching and training to technical support associates and monitored support tickets to ensure metrics and SLAs were met
• 6 years of experience creating training content for a technical audience
• Collaborated with management, and technical subject matter experts to research, plan, and produce technical content for new products and services
• Performed daily updates in Peoplesoft and Time management applications
• Planed, developed, and maintained training material and edited course materials as necessary
• Worked closely with training and development teams to evaluate proposals for courses
• Provided strategies for measuring the success of new training programs, training techniques and strategized approaches for designated merit and promotion programs
• Provided staffing, placement, salary, and other personnel-actions.

• Customer service training.

• First Notice of Loss claim setup and related workflow processes.

• Subject Matter Expert (SME), handling staff questions, ensuring proper resource allocation.

• Maintaining SOP’s, and cross-training staff on all job functions.

• Process claim-related financial tasks.

• Claims records filing and retrieval.

• Familiarity with processes, workflows, and reporting requirements associated with utilizing intelligent automation.

• Communicate and collaborate effectively to ensure service levels are met.

• Recognize, prioritize, and escalate claims issues according to escalation guidelines.

• Assist with and/ or participate in special claims projects.

• Work in virtually connected team environments utilizing technology tools available.