Sharegda Negron
Cayey,Puerto Rico
Summary
Dynamic Operations Coordinator with a proven track record at Brightview Health, enhancing patient intake procedures and streamlining clinic operations. Fluent in Spanish/English, adept in Salesforce and Citrix, with exceptional attention to detail and decision-making skills. Achieved a significant improvement in patient scheduling efficiency and satisfaction. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
Brightview Health
Akron, USA
01.2022 - Current
- Welcome and direct patients
- Field patient questions
- Assist patients with paperwork
- Manage patient complaints and feedback
- Supervise patient intake procedures
- Collect and verify patient information and insurance coverage
- Manage written, verbal and electronic communications
- Patient scheduling
- Coordinate clinic/office/facility operations
- Payment/Copayment collection
- Maintenance of patient charts and or electronic health records (EHRs)
- Patient Health Check-in
- Update/Add medications
- Screening and vitals
Bilingual Healthcare Customer Care
Everise
Akron, USA
01.2021 - 01.2022
- Answering inquiries made by patients, medical facilities, etc
- Scheduled and re-scheduled appointments as required via phone call
- Providing medical plan information
- Responding to patient’s questions and needs
- Provide Spanish/English translation services
Bilingual Nissan Regional Consumer Affairs Specialist
Teletech- Nissan
Westlake, USA
01.2016 - 01.2021
- Confer with customer by telephone to provide information about vehicle warranties, recalls and other service inquiries
- Coordinate services appointments
- Provide Spanish/English translation services
- Complete warranty cancellation requests
- Assist the customer with setting up Nissan/Infinity Connect Services
Education
Business Administration Degree -
Ana G. Mendes (Online Campus)
01.2025
High School Diploma -
Benjamin Harrison High School
Cayey, Puerto Rico01.2013
Skills
- Microsoft Word
- Excel
- Power Point
- Windows Outlook
- Salesforce
- Host
- Citrix
- Teams
- FortiClient
- Bilingual Spanish/English
- Active Listening
- Active Learning
- Attention to Detail
- Decision Making
- Negotiating with Others
- Inventory oversight
- Training management
References
Provided upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Operations Coordinator
Brightview Health
01.2022 - Current
Bilingual Healthcare Customer Care
Everise
01.2021 - 01.2022
Bilingual Nissan Regional Consumer Affairs Specialist
Teletech- Nissan
01.2016 - 01.2021
Business Administration Degree -
Ana G. Mendes (Online Campus)
High School Diploma -
Benjamin Harrison High School
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