Shareka Thomas
Valdosta,Ga
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Remote Inbound Service Agent
CDK Global
06.2021 - Current
- My primary tasks are but not limited to: Communicating effectively by telephone and email with customers, (this includes both inbound and outbound communication), and schedule service appointments
- I have the ability to multi-task, and adhere to established dealership processes
- I have excellent phone, typing, computer, communication, and interpersonal skills
- I complete 80-100 outbound calls daily, and send emails where necessary, and a quantity of inbound and outbound sales calls each day
Site Manager
Allegiance Industries
08.2019 - Current
- As the site manager, my essential duties include but not limited: maintaining effective lines of communication with my client (PCA) to ascertain that their needs and requirements are being satisfied
- I conduct daily walk-throughs ensuring the duties of the staff are being fulfilled based on Allegiance Industries standards and PCA’s expectations
- I take proactive steps to provide a safe working environment for Allegiance Industries
- I fill in and perform housekeeping duties when needed
- I ensure that I am fully staffed at all by hiring candidates that demonstrate a background that suites the company’s needs
- I create a monthly supply order that aligns with the budget of the site
Housekeeper
South Georgia Medical Center
05.2019 - 07.2020
- Essential duties include providing a clean and sanitized environment for hospital operations, using cleaning equipment provided in order to complete sanitary tasks, detail cleaning to protect from harmful bacteria in operating areas, removing all trash, bio-hazard waste, radioactive waste, sharp containers, and boxes from the buildings
BDC+ Agent
eLeadOne
01.2017 - 03.2019
- My primary tasks are but not limited to: Communicating effectively by telephone and email with customers, (this includes both inbound and outbound communication), and schedule an appointment
- I have the ability to multi-task, and adhere to established dealership processes
- I have excellent phone, typing, computer, communication, and interpersonal skills
- I complete 80-100 outbound calls daily, and send emails where necessary, and a quantity of inbound and outbound sales calls each day
Janitor
New Beginnings
11.2015 - 09.2016
- Cleaned on average of 10 to 15 buildings a day on an Army post
- Duties included but not limited to: sweeping, mopping, vacuuming, removing trash and recyclables, dusting, cleaning restrooms and supplying them with soap, tissue, and paper towels
Cook
Westwood Manor Nursing Home
05.2015 - 11.2015
- Morning shift: prepared breakfast and lunch for residents and staff
- Evening shift: prepared dinner for residents and staff
- Washed dishes
- Swept and mopped floor
- Prepared snacks for residents
- Stocked weekly truck
Asst. Manager
Dollar General
10.2014 - 05.2015
- Opened and closed the store
- Prepared bank deposits and change orders
- Ordered weekly truck
- Processed vendors
- Processed invoices
- Stocked store with weekly truck and back stock
- Made weekly schedule
Customer Service / Call Center Rep.
GC Services
03.2013 - 11.2013
- Provide direct customer follow-up for individuals and general complaints and compliments
- Data entry on tracking systems for recording complaints, questions, and suggestions
- Mail information to customer as needed
- Required to handle escalated complaints
- Participate in all regularly scheduled team meetings
Education
Associates of Science - Business Administration
Colorado Technology University - Online
11.2019
Skills
- CRM software
- Conflict resolution
- Call center operations
- Computer skills
- Attention to detail
- Goal-oriented mindset
- Multitasking and organization
- Listening skills
- Data processing
- Data entry
- Customer service
- Work order interpretation
- Efficiency and time management
- Written communication
- Verbal communication
- Calm under pressure
- Active listening
- Adaptability
- Team collaboration
- Feedback reception
References
- Shawanda Stewart, (229) 460-7629, Shayysway@gmail.com
- Hannah Smith, (478) 231-9776, Hannasmith@valdosta.edu
- KaTassa Smith, (786) 985-3952, pinktassa27@gmail.com
Timeline
Remote Inbound Service Agent
CDK Global
06.2021 - Current
Site Manager
Allegiance Industries
08.2019 - Current
Housekeeper
South Georgia Medical Center
05.2019 - 07.2020
BDC+ Agent
eLeadOne
01.2017 - 03.2019
Janitor
New Beginnings
11.2015 - 09.2016
Cook
Westwood Manor Nursing Home
05.2015 - 11.2015
Asst. Manager
Dollar General
10.2014 - 05.2015
Customer Service / Call Center Rep.
GC Services
03.2013 - 11.2013
Associates of Science - Business Administration
Colorado Technology University - Online
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