Sharekia Johnson
Morrow,GA
Summary
Experienced customer-centric professional with a proven track record of delivering exceptional service and building strong relationships. Possessing excellent communication skills and a deep understanding of customer needs, I thrive in fast-paced environments where exceeding expectations is the norm. Skilled in problem-solving, conflict resolution, and product knowledge, I am dedicated to ensuring customer satisfaction and fostering long-term loyalty. Eager to leverage my expertise to contribute to the success of a customer-focused team.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Qualified Staffing Services
Conyers, GA
06.2021 - Current
- Operated various warehouse equipment including forklifts, pallet jacks, and reach trucks to safely and efficiently move inventory.
- Managed inventory replenishment process, ensuring shelves and racks were consistently stocked to meet operational needs.
- Conducted daily inventory counts to maintain accurate stock levels and prevent shortages, utilizing inventory management software.
- Collaborated with team members to optimize warehouse layout and organization for improved workflow and efficiency.
- Assisted in the implementation of safety protocols and procedures, contributing to a zero-accident work environment.
- Communicated effectively with supervisors and colleagues to coordinate tasks and prioritize workload in a fast-paced environment.
Customer Support Representative
Carnival Cruise Lines
Griffin, GA
06.2021 - 01.2023
- Provided exceptional customer service to clients seeking to book cruises, addressing inquiries via phone, email, and live chat.
- Assisted customers in selecting the most suitable cruise options based on their preferences, budget, and travel dates.
- Utilized CRM software to manage customer interactions, update booking information, and maintain accurate records.
- Processed reservations, payments, and cancellations efficiently and accurately, adhering to company policies and procedures.
- Resolved customer issues and concerns in a timely and professional manner, striving to exceed customer expectations and ensure satisfaction.
- Collaborated with cross-functional teams including sales, operations, and finance to streamline booking processes and enhance customer experience.
- Stayed updated on cruise itineraries, promotions, and policies to provide accurate and up-to-date information to customers.
- Consistently met and exceeded performance metrics including booking targets, customer satisfaction scores, and response times.
Customer Service Representative
Globe Life
Griffin , GA
03.2020 - 09.2021
- Serve as the primary point of contact for policyholders, beneficiaries, and agents, providing exemplary customer service through inbound and outbound calls, emails, and live chat.
- Address inquiries regarding policy information, premium, payments, claims processing, and policy changes with accuracy, empathy, and professionalism.
- Utilize company systems and resources to access customer accounts, update information, and process transactions efficiently.
- Demonstrate a comprehensive understanding of Globe Life products, services, and policies to effectively educate customers and resolve inquiries on the first contact.
- Navigate complex customer situations with tact and diplomacy, balancing the needs of the customer with the guidelines and procedures of the company.
- Collaborate closely with other departments such as claims, underwriting, and billing to ensure seamless customer experiences and timely resolution of issues.
- Meet and exceed performance targets including call quality, average handling time, and customer satisfaction scores.
- Actively participating in ongoing training sessions and skill development opportunities to enhance product knowledge, communication skills, and customer service expertise.
Equipment Operator/Shipping Loader
PVH
McDonough, GA
07.2015 - 02.2021
- Operate a variety of equipment including forklifts, cherry pickers, and pallet jacks to safely and efficiently transport clothing inventory within the warehouse.
- Load and unload shipments of clothing items onto trucks and containers, ensuring accurate and timely fulfillment of orders.
- Utilize inventory management systems to track incoming and outgoing shipments, verify quantities, and maintain accurate records.
- Collaborate with warehouse team members to prioritize orders and optimize loading schedules for maximum efficiency.
- Perform routine equipment inspections and maintenance to ensure safe and reliable operation of machinery.
- Adhere to safety protocols and procedures, including proper handling of hazardous materials and use of personal protective equipment.
- Assist in training new employees on equipment operation safety procedures, and warehouse protocols.
- Contribute to a positive work environment by communicating effectively with team members and supervisors, and actively participating in team meetings and initiatives.
Key Holder
Dollar General Store
Dublin, GA
10.2014 - 05.2015
- Trusted with key responsibilities including opening and closing procedures, cash management, and overseeing store operations in the absence of management.
- Supervise and train team members on company policies, procedures, and customer service standards to ensure a consistent and positive shopping experience for customers.
- assist in inventory management tasks such as stocking shelves, conducting audits, and managing merchandise flow to optimize sales and minimize shrinkage.
- Handle customer inquires, complaints, and escalations with professionalism and efficiency, resolving issues promptly to ensure customer satisfaction.
- Collaborate with management to implement promotional plans, and achieve sales targets.
- Ensure compliance with safety and security protocols, including enforcing loss prevention measures and maintaining a clean and organized store environment.
- Demonstrate strong leadership skills by motivating team members, fostering a positive work culture, and leading by example in providing excellent customer service.
- Communicate effectively with management and team members to relay important information, address concerns, and promote teamwork and collaboration.
Education
High School Diploma -
Dublin High School
Dublin, GA06-2009
Skills
- Product verification
- Freight Labeling
- Shipping and receiving
- Inventory counting
- Positive and professional
- Order Processing
- Credit card payment processing
- Order Fulfillment
- Customer Relationship Management (CRM)
- Tactful and diplomatic
- Prioritization
Timeline
Warehouse Associate
Qualified Staffing Services
06.2021 - Current
Customer Support Representative
Carnival Cruise Lines
06.2021 - 01.2023
Customer Service Representative
Globe Life
03.2020 - 09.2021
Equipment Operator/Shipping Loader
PVH
07.2015 - 02.2021
Key Holder
Dollar General Store
10.2014 - 05.2015
High School Diploma -
Dublin High School
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