Sharell Bryant
Boca Raton,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Classy Girl Beauty Supply
Margate, FL
01.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Clerical Assistant
Imperial Auto Body Repairs
Pompano Beach, FL
04.2020 - Current
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Inventoried and ordered materials, supplies and services.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
Warehouse Worker
Ranstad
Fort Lauderdale, FL
08.2017 - 08.2018
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer.
- Transported goods to designated areas within the warehouse facility.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Received deliveries, scanned packages and updated orders in internal database.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed boxes and stock using organizational guidelines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Manager
Elegant Beauty Supply
Pompano Beach, FL
01.2008 - 09.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dietary Aide
Veranda Club
Boca Raton, FL
10.2002 - 08.2004
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
Education
High School Diploma -
Coconut Creek High School
06-2000
Skills
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Customer Service
- Business development understanding
- Administrative Support
- Shipping and receiving understanding
Timeline
Customer Service Representative
Classy Girl Beauty Supply
01.2024 - Current
Clerical Assistant
Imperial Auto Body Repairs
04.2020 - Current
Warehouse Worker
Ranstad
08.2017 - 08.2018
Manager
Elegant Beauty Supply
01.2008 - 09.2016
Dietary Aide
Veranda Club
10.2002 - 08.2004
High School Diploma -
Coconut Creek High School
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