Sharell Lowery

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Analyzed trends and data to inform decision-making and program development.
• Established and maintained relationships with key stakeholders.
• Researched best practices and developed strategies to improve program outcomes.
• Monitored program performance and outcomes for successful delivery of services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.
• Implemented strategies to increase public awareness of social and community service programs.

**Director of Health Programs, HIV Prevention, and Healthcare Navigation**

- Managed funding and program oversight for health initiatives, HIV prevention, and healthcare navigation across the Midstates.

- Conducted weekly meetings with the finance team to review and discuss budgetary allocations and adjustments.

- Ensured all programs adhered to compliance requirements set by funders and regulatory bodies.

- Collaborated closely with grant managers to secure and allocate necessary funding for program operations.

- Facilitated weekly team meetings to address programmatic changes, resolve concerns, and align strategies.

- Engaged with funders regularly to guarantee timely and accurate payments to support program continuity.

• Developed and implemented comprehensive programs focused on addressing moral injury and suicide prevention within military and veteran populations
• Collaborated with mental health professionals, community organizations, and government agencies to identify best practices and interventions for addressing moral injury and preventing suicide
• Utilized data analysis techniques to evaluate program efficacy and make data-driven decisions for program improvement and expansion
• Provided training and support to staff and volunteers on recognizing warning signs of moral injury and suicide risk, as well as effective intervention strategies
• Established partnerships with key stakeholders to advocate for increased resources and support for individuals impacted by moral injury and those at risk for suicide

• Led a team of healthcare navigators to drive patient engagement and improve health outcomes for a large medical practice
• Developed and implemented innovative strategies to improve access to healthcare services for underserved populations
• Collaborated with healthcare providers and community organizations to streamline the navigation process and enhance the patient experience
• Conducted regular trainings and workshops for staff members on healthcare policies, insurance enrollment, and patient advocacy
• Utilized data analytics to track key performance indicators and identify areas for improvement in the navigation program

• Developed and implemented individualized treatment plans for a caseload of high-risk individuals with complex needs
• Conducted regular home visits and coordinated services with multiple community agencies to ensure comprehensive support for clients
• Facilitated regular interdisciplinary team meetings to review client progress and make adjustments to treatment plans as needed
• Maintained detailed and accurate documentation of client interactions, treatment goals, and outcomes in compliance with state and federal regulations
• Provided crisis intervention and support to clients in emergency situations, collaborating with law enforcement and healthcare providers as necessary

• Analyze data and metrics to identify areas for improvement in field service operations and implement strategic solutions to optimize efficiency and performance.
• Collaborate with cross-functional teams to address and resolve customer issues and ensure satisfaction with field service operations.
• Conduct regular performance reviews and provide feedback to field service technicians to promote professional growth and development.
• Develop and implement training programs for field service technicians to improve technical skills and customer service abilities.
• Successfully manage a team of field service technicians to ensure high performance and productivity in servicing customers.

• Led a team of Aging and Disability Resource Specialists to provide comprehensive support and resources for individuals with disabilities and seniors in need of services
• Developed and implemented training programs to enhance team members' knowledge and skills in serving diverse populations with disabilities and elderly individuals
• Established partnerships with community organizations and service providers to expand access to resources and enhance the network of support for aging and disabled individuals
• Oversaw the coordination of client assessments, referrals, and service planning to ensure optimal outcomes and client satisfaction
• Conducted regular team meetings to review cases, discuss challenges, and identify opportunities for improving service delivery and efficiency

• Efficiently register and verify patient information in a high-volume emergency room setting
• Verify insurance coverage and obtain necessary authorizations for emergency room services
• Efficiently and accurately register patients in the emergency room, ensuring all necessary information is collected
• Provide excellent customer service to patients and their families during the registration process
• Collaborate with medical staff to prioritize and expedite registration for critically ill patients
• Maintain patient confidentiality and adhere to HIPAA regulations at all times

Verified Insurance coverage before patients appointments

Checked in patients efficiently and swiftly to see the doctor

Checked patients out scheduling follow up appointments and referrals

Answered Phones-Worked in Medical Records