ShaRell Polk
Nashville,US
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients in demanding environments. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
03.2023 - 12.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
SERVER
First Watch
05.2022 - 04.2023
- Demonstrated ability to interact with customers in a friendly and professional manner
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Listened to customer concerns and complaints and quickly rectified issues
- Memorized menu to help diners make informed meal choices
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
TOGO/SERVER
Chilis
02.2021 - 12.2022
- Checked on guests to verify satisfaction with each course
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Prepared and served food and beverages to customers
- Memorized menu to help diners make informed meal choices
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
STORE ASSOCIATE
The UPS Store
01.2022 - 08.2022
- Ensured compliance with postal regulations related to the handling of hazardous materials or restricted items
- Demonstrated strong organizational skills by managing multiple tasks simultaneously with accuracy and efficiency
- Collected payments from customers when delivering parcels
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Collaborated closely with colleagues in order to meet tight deadlines during peak times
- Provided exceptional customer service when assisting customers with inquiries regarding their mail or shipments
ECOMMERCE WORKER
Walmart
11.2021 - 06.2022
- Received work assignments from order system to fill orders
- Maintained accurate records of all purchases made by customers
- Ensured a safe working environment free from hazards or risks
- Utilized computer systems efficiently to manage orders, track inventory, and process payments securely
- Utilized selection process for products within store and bagged products following bagging standards
- Developed strong product knowledge of grocery products and services through research and daily interactions with customers
CUSTOMER SERVICE ASSOCIATE
Market Strategies
08.2020 - 09.2021
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Navigated multiple computer systems and applications and utilized search tools to find information
- Improved and increased store sales through positive attitude and knowledge of products
RECREATION LEADER
Metro Parks and Recreation
05.2018 - 05.2020
- Utilized creative approaches to engage children in recreational activities and maintain a safe environment
- Ensured compliance with local health codes during food preparation at events
- Demonstrated effective problem-solving abilities while managing challenging situations
- Organized team-building activities to encourage collaboration among participants
- Facilitated communication between parents and guardians and staff members
- Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary
- Seasonal summer position
Education
Bachelor of Science - Psychology, Pre-Health Concentration
University of Tennessee-Knoxville
Knoxville, TN12-2024
Skills
- Customer And Personal Service
- Conflict Resolution
- Time Management
- Working Collaboratively
- Activity Oversight And Planning
- Critical Thinking
- Food Sales And Promotion
- Confidentiality and HIPAA
Certification
Alcoholic Beverage Control
State Licensed Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
03.2023 - 12.2024
SERVER
First Watch
05.2022 - 04.2023
STORE ASSOCIATE
The UPS Store
01.2022 - 08.2022
ECOMMERCE WORKER
Walmart
11.2021 - 06.2022
TOGO/SERVER
Chilis
02.2021 - 12.2022
CUSTOMER SERVICE ASSOCIATE
Market Strategies
08.2020 - 09.2021
RECREATION LEADER
Metro Parks and Recreation
05.2018 - 05.2020
Bachelor of Science - Psychology, Pre-Health Concentration
University of Tennessee-Knoxville
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