Sharell Tiburcio
Allentown,US
Summary
Responsible Has a high level of integrity and a strong work ethic, and is looking to use his management skills to help the company grow in the long run. Great team player who thrives in fast-paced, competitive environments. First Aid/CPR Broad medical terminology knowledge Client documentation Administering medication HIPAA compliance Progress documentation Staff training and development Patient care planning Client safety and first aid MS Office Communications Problem resolution Budgets Customer service
Overview
11
11
years of professional experience
Work History
Claim Specialist
Sequential Technology International
09.2023 - Current
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Reported policy changes and company conditions affecting customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Direct Support Professional
Maxim Healthcare
06.2023 - 09.2023
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Assisted with daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Home Health Aide
Affordable Home Care, LLC
02.2022 - 04.2023
- Helped clients with laundry, meal preparation, and other duties
- Drove the client to and from doctor's appointments and other related errands
- Kept track of my clients' progress and reported any necessary changes
- Completed required medical and program reports and maintained the medical records system, program filing system, and EHR following clinic standard operating procedures
- Keep all information about patients, families, and staff completely confidential
- Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies
- Assisted elderly clients with personal hygiene and other daily activities such as bathing, dressing, and incontinence care, among other things
- Assisted elderly clients with daily activities such as bathing, dressing, physical transfers, and incontinence care.
HHA
Angel On Call
08.2021 - 02.2022
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
Mail Clerk
Berk One
03.2018 - 05.2018
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Specialist
PeopleShare Allentown
08.2017 - 12.2017
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
- Customer inquiries were handled via phone, email, and web-based platforms
- Answered questions and concerns from internal and external customers about shipments, billing, status, services, carriers, and [Type] requirements
- Took payment information as well as other pertinent information such as addresses and phone numbers to place orders
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
Collections Agent
04.2017 - 05.2017
- Worked with account holders to come up with repayment plans and reduce collections receivables
- Was responsible for processing payments and refunds on a timely and efficient basis
- Made outbound collections calls to about [Number] accountholders every day
- Collected on past due accounts with an average delinquency of [Number] months.
Certified Nursing Assistant
Valley Manor Rehabilitation and Care Center
02.2015 - 06.2016
- Kept track of the patient's intake and dietary needs, as well as assisting with feeding
- Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation
- Observed, documented, and communicated [Type] and [Type] patient information to update the interdisciplinary care team and permanent medical records
- Carefully and safely lifted patients from chairs to beds using mobility devices and [Type] equipment
- Checked patients' vital signs and recorded everything I learned, noting any significant changes to report to [Job title]
- Carefully and transport patients using mobility devices and [Type] equipment
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
- Bathed and groomed patients as part of my basic patient care, [Action] and [Action]
- Checked standard patient vitals such as blood pressure, blood sugar, and heart rate on a regular basis.
Call Center Representative
PeopleShare Allentown
08.2014 - 12.2014
- Was able to resolve issues by working with the [Type] department's team
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information
- Explained [Product or Service] to customers in detail, including how to care for the merchandise
- Customers were educated on billing, payment processing, and customer service policies and procedures.
Certified Nursing Assistant
Moravian Village of Bethlehem
04.2012 - 05.2013
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Used mobility devices and [Type] equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
- Kept track of patient responses and updated the computer system
- Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing.
Education
Associate of Applied Science - Medical Assisting
McCann School of Business & Technology
Allentown, PA10.2018
High School Diploma -
Louis E. Dieruff High School
Allentown, PA06.2004
Skills
- Documentation Review
- Forms Validation
- Microsoft Office
- Team Meetings
- Information Updates
- Customer Service
- Clerical Support
- Google Docs
- Microsoft Outlook
- Microsoft Windows
- Call Volume and Quality Metrics
Additional Information
- Additional Information
Timeline
Claim Specialist
Sequential Technology International
09.2023 - Current
Direct Support Professional
Maxim Healthcare
06.2023 - 09.2023
Home Health Aide
Affordable Home Care, LLC
02.2022 - 04.2023
HHA
Angel On Call
08.2021 - 02.2022
Mail Clerk
Berk One
03.2018 - 05.2018
Customer Service Specialist
PeopleShare Allentown
08.2017 - 12.2017
Collections Agent
04.2017 - 05.2017
Certified Nursing Assistant
Valley Manor Rehabilitation and Care Center
02.2015 - 06.2016
Call Center Representative
PeopleShare Allentown
08.2014 - 12.2014
Certified Nursing Assistant
Moravian Village of Bethlehem
04.2012 - 05.2013
Associate of Applied Science - Medical Assisting
McCann School of Business & Technology
High School Diploma -
Louis E. Dieruff High School
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