Sharen Hill
Nancy,KY
Summary
Operations professional experienced in developing solutions and enhancing customer experiences. Brings dedication to continuous improvement, knowledge of workflow optimization and background with organizational enhancements. Looking to put knowledge and abilities to good use in leadership position focused on driving business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Please take a moment to review the attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy.
Overview
25
25
years of professional experience
Work History
Educator
McCreary County Board of Education
Pine Knot, KY
07.2007 - 06.2022
- I've been an educator for 15 years, teaching various grades and subjects
- Language Arts to 4th grade students, as well as Corrective Reading based on ability grouping
- Response to Intervention Specialist for Reading
- Two years experience teaching 1st grade students in a self-contained classroom
- The remainder of my educator experience has been teaching preschool students.
- I served as Team Leader.
- Technology consultant for grade level colleagues, after completing appropriate training.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Differentiated instruction to meet needs of diverse learners.
- Managed classroom activities, parent conferences, and lesson plans.
- Assumed leadership roles in classes and summer activities.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Developed and implemented engaging lesson plans to keep learner attention.
Licensed Insurance Agent
Symmetry Financial Group
Nancy, KY
03.2020 - 09.2020
- Independent licensed insurance agent selling health and life insurance.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing applications for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Developmental Interventionist
First Steps- Commonwealth of Ky
Whitley City, KY
08.2012 - 08.2013
- Provided in-home therapy with birth to three-year-olds and their families
- While providing developmental intervention strategies with the child, I also communicated with families about ways these targeted strategies could be incorporated in their daily routines
- I provided families with information pertaining to the developmental milestones, implications of the developmental delay, and what individual goals we were working toward
- Completed required documentation such as evaluations, treatment notes and exit summaries.
- Determined appropriate interventions and planned support milestones.
- Assessed individual children for current capabilities and function levels.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Enhanced knowledge by attending training and adopting new technologies.
- Gathered, organized, and analyzed data on student needs and progress.
Director/Co-owner
Tiny Treasures Childcare Center
Whitley City, KY
07.2000 - 12.2005
- I was the director of Children's Corner Childcare Center for 3 years before purchasing the business and changing the name to Tiny Treasures
- I co-owned and directed Tiny Treasures.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Monitored students' progress and provided students and teachers with assistance in resolving problems.
- Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
- Partnered with marketing and PR to generate content for social media, news outlets and company website.
Customer Service Manager
Walmart
Oneida, TN
08.1997 - 06.2000
- Originally hired as a cashier and sales floor representative
- Within the first year, promoted to Customer Service Manager with the following responsibilities:
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Education
Master of Arts - Elementary Education
University of The Cumberlands
Williamsburg, Ky12.2008
Bachelor of Science - Child And Family Studies
Eastern Kentucky University
Richmond, Kentucky12.2004
Skills
- Zoom Meetings (3 years)
- Google Classroom Platform (3 years)
- Google Suite (6 years)
- Online Teaching
- Customer Service Skills
- Teaching
- Team Building
- Team Leader
- Mentoring
- Customer Service
- Organizational Skills
- Tutoring
- Sales
- Lesson planning
- Online Teaching
- Determining and Reaching Academic Goals
- Instructional Materials Creation
- Diverse Educational Strategies
- Learning Assessments
- Educational Leadership
- Early Education and Care
- SMART Boards
- Government Regulations
- Interactive Media
- MAP Testing and Data
- Daily Facility Operations
- Critical and Creative Thinking
- Cash Counting
- Special Needs Education
- Presenting Information
- Diversity and Inclusion
- ASSESSMENTS and SCORES include:
Creating Presentations with Microsoft PowerPoint - Proficient
Microsoft Word- Expert
Basic Computer Skills: PC- Proficient
Data Entry: Accuracy — Proficient
Data Entry: Attention to Detail — Proficient
Teaching Skills: Elementary Classroom Management — Expert
Elementary School Lesson Planning — Proficient
Early Childhood Development — Expert
Sales Skills — Expert
Customer Focus & Orientation- Expert
Administrative Assistant/Receptionist — Highly Proficient
Youth program counselor — Highly Proficient
Project Timeline Management — Highly Proficient
Management & Leadership Skills: Planning & Execution- Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient
Verbal Communication — Expert
Work Style: Reliability — Highly Proficient
Work Motivation — Proficient
Work Style: Conscientiousness — Proficient
Teamwork: Interpersonal Skills — Highly Proficient
Additional Information
- Authorized to work in the US for any employer
- CPR Certified
- First Aid Training
- Bloodborne Pathogen Training
- Confidentiality and HIPPA Training
Timeline
Licensed Insurance Agent
Symmetry Financial Group
03.2020 - 09.2020
Developmental Interventionist
First Steps- Commonwealth of Ky
08.2012 - 08.2013
Educator
McCreary County Board of Education
07.2007 - 06.2022
Director/Co-owner
Tiny Treasures Childcare Center
07.2000 - 12.2005
Customer Service Manager
Walmart
08.1997 - 06.2000
Master of Arts - Elementary Education
University of The Cumberlands
Bachelor of Science - Child And Family Studies
Eastern Kentucky University
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