Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SHAREN JACKSON

Houston

Summary

Dynamic Client Support Specialist with extensive experience at Connexion Point, excelling in claims evaluation and client advocacy. Proven ability to navigate complex insurance systems while maintaining HIPAA compliance. Recognized for exceptional problem-solving skills and consistently exceeding performance metrics, ensuring timely resolution of client inquiries and enhancing customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Client Support Specialist

Connexion Point
01.2021 - 06.2024
  • Delivered high-volume, client-centered support for Medicare and healthcare-related insurance inquiries.
  • Assisted clients with understanding claims statuses, appeals, benefits eligibility, and policy coverage.
  • Navigated complex insurance databases to provide accurate information and timely issue resolution.
  • Maintained compliance with HIPAA and CMS regulations while documenting sensitive client data.
  • Educated clients on next steps for denied claims and coordinated with internal teams for follow-up.
  • Consistently met or exceeded performance metrics for call handling, resolution time, and customer satisfaction.

Claims Review Coordinator

Disaster Response & Mental Health Support Programs
01.2020 - 06.2023
  • Reviewed and coordinated administrative tasks related to claims for disaster response programs.
  • Developed and disseminated mental health resources for impacted individuals and families.
  • Supported implementation of behavioral health initiatives and program rollouts.
  • Managed logistics for training and outreach events to enhance community support access.

Behavioral Health Administrative Assistant

Cope Behavioral Health
01.2017 - 12.2019
  • Provided comprehensive admin support to behavioral health teams and programs.
  • Helped clients access necessary mental health services and community resources.
  • Scheduled appointments and maintained confidential records with HIPAA compliance.
  • Participated in community outreach events promoting mental wellness and resource awareness.

Disaster Recovery Specialist

Restore Disaster Restoration
01.2016 - 12.2016
  • Coordinated post-disaster recovery efforts for affected individuals.
  • Conducted needs assessments to connect clients with appropriate resources.
  • Delivered mental health and logistical support in collaboration with local partners.

Claims Adjuster

The Best IRS Claims Adjuster
01.2014 - 12.2015
  • Evaluated and processed insurance claims related to natural disasters and emergency damage.
  • Guided clients through claims filing and reimbursement processes.
  • Collaborated with field teams and inspectors for accurate, timely reporting and service.

Disaster Relief Specialist

Vanguard Inspection Portal
01.2014 - 12.2015
  • Conducted field assessments in disaster zones to evaluate structural damage.
  • Worked alongside local agencies to distribute emergency aid and support.
  • Provided assistance to displaced individuals and helped streamline service delivery.

Disaster Assistance Specialist

Disaster Assistance Working Group (DAWG)
01.2010 - 12.2012
  • Supported large-scale disaster recovery missions across multiple regions.
  • Connected survivors to aid, shelter, and mental health resources.
  • Maintained strong agency partnerships to ensure seamless support efforts.

Education

Licensed Health and Life Insurance Agent -

01.2021

Disaster & Insurance Recovery Certification -

Worley
01.2016

Emergency Response Training -

Vanguard

Skills

  • Claims Evaluation & Review
  • Disaster Response Coordination
  • Behavioral Health Program Support
  • Client Advocacy & Communication
  • Administrative Logistics
  • Training & Community Outreach
  • Cross-Agency Collaboration
  • HIPAA Compliance
  • Claims processing
  • Problem solving
  • Healthcare knowledge
  • Self motivation
  • Multi-tasking
  • Decision-making

Certification

  • Licensed Health and Life insurance
  • HIPPA Compliance 2025-2026

References

References available upon request.

Timeline

Client Support Specialist

Connexion Point
01.2021 - 06.2024

Claims Review Coordinator

Disaster Response & Mental Health Support Programs
01.2020 - 06.2023

Behavioral Health Administrative Assistant

Cope Behavioral Health
01.2017 - 12.2019

Disaster Recovery Specialist

Restore Disaster Restoration
01.2016 - 12.2016

Claims Adjuster

The Best IRS Claims Adjuster
01.2014 - 12.2015

Disaster Relief Specialist

Vanguard Inspection Portal
01.2014 - 12.2015

Disaster Assistance Specialist

Disaster Assistance Working Group (DAWG)
01.2010 - 12.2012

Licensed Health and Life Insurance Agent -

Disaster & Insurance Recovery Certification -

Worley

Emergency Response Training -

Vanguard

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