Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Sharen Loeffler

Helena,MT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Temco Logistics
Helena, MT
07.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Caregiver

Angel Care Home Health
Helena, MT
10.2021 - 01.2024
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Accompanied clients to social events such as movies or plays.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Provided emotional support to clients during difficult times.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Coordinated transportation services for clients when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Educated families about available resources for home health care services in the local community.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Caregiver

The Legacy Assisted Living
Helena, MT
10.2018 - 10.2021
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.
  • Accompanied clients to social events such as movies or plays.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support to clients during difficult times.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Customer Service Representative

Hello Fresh
Helena, MT
08.2020 - 11.2020
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

Capital High School
Helena, MT
12-2018

Skills

  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Paperwork Processing
  • Report Generation
  • Complaint resolution
  • Information Security
  • Data Collection
  • Call Management
  • Account updating
  • Scheduling
  • Service Upselling
  • Adaptive team player
  • Customer Relations
  • Critical Thinking
  • Calendaring
  • Prioritization
  • Microsoft PowerPoint
  • Dispute Resolution
  • Route Management
  • Client Relations
  • Multi-Task Management
  • Spreadsheets
  • Positive and professional
  • Problem Resolution
  • Shipping and receiving understanding
  • Microsoft Outlook
  • Active Listening
  • Customer Service

Certification

  • Certificate of Achievement - Anti-Phishing Essentials - Provider: Temco Logistics
  • Certificate of Achievement - Basics of Phishing - Provider: Temco Logistics
  • Certificate of Achievement - Data Privacy Basics - Provider: Temco Logistics
  • Certificate of Achievement - A Managers Guide to Superior Customer Service - Provider: National University
  • Certificate of Achievement - Leadership and Management for Women in Business - Provider: National University
  • First Aid / CPR
  • Drivers License

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Temco Logistics
07.2023 - Current

Caregiver

Angel Care Home Health
10.2021 - 01.2024

Customer Service Representative

Hello Fresh
08.2020 - 11.2020

Caregiver

The Legacy Assisted Living
10.2018 - 10.2021

High School Diploma -

Capital High School

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Sharen Loeffler