Sharen Miller

• Responsible for management of all Sales Fulfillment onsite location Fedex, Product, Trade shows, Systems, warehousing, Replenishment, transportation, and kitting in the US.

Warehousing

• Manage relationship between THC and 3PL provider, Fedex Supply Chain
• Identify and drive OMS, WMS enhancements to improve efficiencies while networking within our DC networks and platforms
• Lead Budget discussions, accountability for alignment of spend with 3PL partner
• Significant experience in analyzing market pressures such as wage inflation or supply chain disruptions and providing recommendations to Operations
• Drive automation strategy that included the procurement support and implantation for new OMS/WMS development, go live date
• Currently Managing the project to ramp down current 3PL & launch a new 3PL , OMS & WMS system
• Manage Monthly reciliations of Inventory balances along with Inventory levels to include Aged, damage/destroy
• Provide coaching and Innovation in effectively and efficiently developing a Fulfillment network to deliver sales support materials and day to day operating support to THC organization and customers in terms of promotional mailings & Product Samples, Premium Merchandise, Sales Literature, POS and displays
• Formed strong internal partnerships with CIA team assisting in up front collaboration with sales and marketing to identify booth set up/product item focus sampling and merchandising focus
• Manage Innovation Sales Guide for Eating Samples and Comps while working with ABM’s and Supply Planners to pull inventory of finished goods prior to first launch table while also supporting everyday finish goods ATP
• Manage onsite repairs and approval of space while working with Landlord.

Transportation

• Responsible for implementation and daily onsite operations, contract, relationship management and delivering results with carriers for ~$3M in freight spend LTL and small parcels combined
• Developed strong strategic partnerships due to successful relationship management that has provided significant advantages in mitigating Supply Chain challenges
• Manage Freight Spend and Accounting processing for all shipments outbound /inbound along with freight quotes
• Recent win, Saving THC ~ 300k per year on dim charges

Kitting

• Responsibility for quotes on request, creative ability to develop and enhance projects while being the relationship manager for internal and external agencies
• Source and purchase premiums and materials for site while working with a range of budget spend
• Successfully deploying finished polished sample kits for THC and Consumer Prizes and Baskets and Internal Appreciation gifts.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

• Liaison between THC and FedEx supporting Sample requests & Time Sensitive solutions
• New Items set up and integrations Deployment for Innovation
• Freight, Trade Shows, Financials, and Internal billing ownership and overall budget review for site spend.

• Subject Matter Expert for Logistics post shipment activities
• Represent Logistics as a Relationship support on cross functional teams initiating new business requirements
• Lead for On-Time Delivery, Rebate Programs and International transitions and training.

• Support Order to Cash process by resolving issues that occur with shipment and delivery of product to customers along with Tracking and Tracing
• Point of Contact for OMR’s and OMA’s to investigate and complete resolution
• Maximize service to customers through utilization of alternative transportation methods
• Manage approval and review for OSD system and process all required claims to clear deductions for accounting and deductions team to investigate and resolve
• Working relationship with Carriers, DC networks and drop facilities.

• Responsible for a nationwide territory utilizing outbound telephone sales techniques
• Maintained Account Management responsibility for top 55 “Growth” customers worth 10 million dollars in sales or 35 % of the distributor team’s total sales
• Responsible for product knowledge, sell thru, Innovation and allocated fund spending
• Key member to field sales and ongoing promotions and product placement analysis
• Point of Contact for OMRs to support sales questions and support while placing orders for customers.

• Managed the direct sales of direct retailers
• Responsible for relaying promotions to retailers through outbound calls on a daily basis
• Applied sales skills to promote new items, promotions, and pricing.