Sharena McGowan
San Francisco,CA
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking individual considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Reliable and committed to meeting company's expectations.
Overview
11
11
years of professional experience
Work History
Concierge Director
NFC Amenity Management
San Francisco, California
03.2020 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Financial Services Representative
WFG, World Financial Group
San Francisco, CA
05.2018 - Current
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Company Driver
MV Transportation
San Francisco, CA
08.2018 - 01.2019
- Operated company vehicles with safety and skill to avoid accidents or delivery delays, protecting over 25 customers daily for both company and customer interests
- Cultivated passenger satisfaction, safety and loyalty throughout each trip
- Transported clients between locations with focus on safety and timely route completion
- Performed daily vehicle inspections before and after trips
Barista Cashier
Peet's Coffee & Tea
San Francisco, CA
08.2017 - 09.2018
- Prepared more than 60 drinks per shift with high accuracy and consistently strong customer satisfaction
- Monitored multiple databases to keep track of all company inventory
- Properly cleaned all equipment, including hot bar and cold bar and sanitized counters to avoid illness
- Enthusiastically engaged customers during busy periods to keep mood light and fun
Office Assistant
Arriba Juntos
San Francisco, CA
09.2015 - 07.2018
- Supported clerical needs of more than 50 documents, including taking messages, scanning documents and routing business correspondence
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Tracked office stock and maintained inventory in neat and organized fashion
Education
High School Diploma - Computer Installation And Repair Technology
City College of San Francisco
San Francisco, CA06.2011
Skills
- Certified Computer Office Assistant
- MS Windows proficient
- Exceptional communication skills
- Extremely organized
- Microsoft Word expertise
- Valid California driver's license
- Excellent time management
- Deadline-driven
- Customer service
- Payroll and budgeting
- Teamwork and Collaboration
- Conflict Resolution
- Problem-Solving
- Attention to Detail
Timeline
Concierge Director
NFC Amenity Management
03.2020 - Current
Company Driver
MV Transportation
08.2018 - 01.2019
Financial Services Representative
WFG, World Financial Group
05.2018 - Current
Barista Cashier
Peet's Coffee & Tea
08.2017 - 09.2018
Office Assistant
Arriba Juntos
09.2015 - 07.2018
High School Diploma - Computer Installation And Repair Technology
City College of San Francisco
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