Sharena Wright
Guyton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Lead Transportation Security Officer
Transportation Security Administration, TSA
Savannah, GA
01.2014 - 12.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Monitored security checkpoints for compliance with applicable security protocols.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used Microsoft Office and specialized security software to document and create incident reports.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Screened over 1000 passengers per day by verifying ID's and boarding passes
Assistant Training Instructor
Transportation Security Administration, TSA
Atlanta, GA
09.2010 - 01.2014
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Evaluated student performance and used feedback to improve course.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed, maintained and updated training packages.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored over 300 new personnel hired to fulfill various roles
Education
Master of Public Administration -
Troy University
Troy, AL05.2016
Paralegal Certificate -
Midlands Technical College
West Columbia, SC05.2009
Bachelor of Science - Criminal Justice And Criminology
University of South Carolina - Columbia
Columbia, SC05.2008
Skills
- Preventive Maintenance
- Customer Service and Assistance
- Workload Priorities
- Verbal and Written Communication
- Reading Comprehension
- New Employee Training
- Sensitive Information Handling
- Great Critical Thinking Skills
- Quality Control Guidelines
- Complex Problem-Solving
- Customer Relations Skills
- Team Development
- Employee Engagement
- Interpersonal Communication Skills
- Incident Reporting
- Planning and Coordination
Timeline
Lead Transportation Security Officer
Transportation Security Administration, TSA
01.2014 - 12.2019
Assistant Training Instructor
Transportation Security Administration, TSA
09.2010 - 01.2014
Master of Public Administration -
Troy University
Paralegal Certificate -
Midlands Technical College
Bachelor of Science - Criminal Justice And Criminology
University of South Carolina - Columbia
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