Sharon Cross-Young
New Orleans,LA
Summary
Compassionate Case Manager experienced in Medical and Corrections environments. Adept in handling high caseloads without sacrificing quality of care. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
20
20
years of professional experience
Work History
South East Regional ReEntry Program, Case Manager
Plaquemines Parish Detention Center
04.2016 - Current
- Assists offenders identifying needs while incarcerated
- Coordinates care and services with other agencies, community based organizations, and healthcare professionals to provide useful benefits to clients.
- Develop and implements comprehensive case management plans to address client needs and goals.
- Assists clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitors clients' progress and tracked client services to provide crisis interventions.
- Partners with correctional medical staff, on staff psychologist, other case managers, and correction's ranking staff members to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborates with an interdisciplinary team to determine timely delivery of services.
- Develops comprehensive discharge plans to transition clients to appropriate service providers in community.
- Develops and implements safety plans for clients at risk of harm to provide protection.
- Provides educational literature on health insurance selected by the client.
- Liaises with attorneys to expedite financial assistance for pending court matters
- Interview offenders upon admission to the re entry program
- Administers assessments
- Completes individual transition plans, social security applications, birth certificate applications, and Medicaid applications
- Teaches offenders Anger Management Course utilizing book literature, internet resources, and active role play
- Determines quickest and safest routes for delivery by using effective planning and organizational skills.
Administrative Assistant
Plaquemines Parish Sheriff Office
02.2013 - 04.2016
- Maintained excellent written and oral communication
- Organized and maintains district reports composed and submitted by deputies
- Handled inquires and complaints submitted by public
- Compiled district statistics on a quarterly basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Sheriff
Plaquemines Parish
08.2004 - 02.2013
- Maintained solid reporting skills in conducting investigations and maintaining accurate records
- Prepared cases and testified in court
- Arrested suspects
- Investigated crimes, interviewed witnesses and victims and gathered physical evidence and preserves for court.
- Served as witness in court and provided evidence as required.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Prepared, processed and transmitted various reports.
Social Service - Social Work Intern
West Jefferson Medical Center
08.2003 - 05.2004
- Completed psychosocial, progress notes, and integrated summaries
- Interviewed clients to assess needs and determine most suitable needs and services.
- Offered community resource guidance to clients to meet family needs for assistance.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Assisted social workers with medical records reviews to facilitate improved performance and quality assurance.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
Certificate - Medical Coding
Crescent City Career Institute
Gretna, LAState of Louisiana Peace Officer Standards & Training Council -
Juvenile Officer Academy
New Iberia, LACertificate - Law Enforcement
Harbor Police Academy
New Orleans, LA12.2004
Masters of Science Degree - Social Work
Southern University At New Orleans
New Orleans, LA05.2004
Bachelor of Science - Social Work
Southern University A&M College
Baton Rouge05.2002
Skills
- Regulatory Compliance
- Clear Public Speaking Skills
- Building Relationships
- Program Support
- Client Relationships
- Verbal and Written Communication
- Motivational Leadership
Affliations
Delta Sigma Theta Sorority, Incorporated
Fraternal Order of Police Officers
Timeline
South East Regional ReEntry Program, Case Manager
Plaquemines Parish Detention Center
04.2016 - Current
Administrative Assistant
Plaquemines Parish Sheriff Office
02.2013 - 04.2016
Sheriff
Plaquemines Parish
08.2004 - 02.2013
Social Service - Social Work Intern
West Jefferson Medical Center
08.2003 - 05.2004
Certificate - Medical Coding
Crescent City Career Institute
State of Louisiana Peace Officer Standards & Training Council -
Juvenile Officer Academy
Certificate - Law Enforcement
Harbor Police Academy
Masters of Science Degree - Social Work
Southern University At New Orleans
Bachelor of Science - Social Work
Southern University A&M College
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