Sharene Asberry
Rochester,NY
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Assistant
East Coast Commercial Property Mgmt
06.2018 - 01.2020
- Perform secretarial and clerical duties including but not limited to composing memos and letters
- Perform routine clerical duties such as copying, faxing, filing and mailing
- Maintain lease agreements that are required to be signed by new and renewing tenants
- Reception/front-desk coverage
- Collect rent payments and process for deposit
- Process invoices for past due receivables
- Liaison for office when communicating with outside vendors ie..Social Service
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Show apartments to prospective tenants
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Monitored and tracked budgets and expenses.
- Created and maintained detailed records of all office activities.
- I achievements. Approximately 30 incoming calls, emails and faxes per day from customers.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Coordinated and scheduled meetings and appointments.
Call Center Representative, Facebook Business Accounts Sales Over Seers
Sutherland Global
01.2006 - 01.2019
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- your achievements. E.g., 'Managed approximately 200 incoming calls
Sales Associate
Dollar Tree
01.2017 - 10.2017
- Assisted in merchandising the store
- Handled all sales transaction while operating assigned cash register
- Maintained security of all cash
- Maintained a high level of good customer service
- Handled online orders
- Receives merchandise and assisted with unloading trucks
- Handled restocking of inventory
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Tax Preparer
Jackson Hewit
01.2006 - 01.2008
- Conducted in-person interviews with potential clients
- Deliver customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer
- Completed tax related forms
- Furnished taxpayers with sufficient information and advice to ensure correct tax form
- Reviewed financial records such as income statements and documentation to determine forms needed to prepare tax return
- Audited tax return forms accuracy and completeness
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assessed client tax situations to determine best filing options.
- Researched complex tax issues utilizing online resources and professional tax software.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Identified potential audit red flags to minimize risk of IRS audits.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Facilitated integration of modern tax software with client accounting software.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Responded to inquiries from IRS and other tax authorities.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Facilitated communication between clients and tax authorities.
- Utilized tax software to prepare returns and meet deadlines.
- Researched tax implications for various deductions and credits.
- Prepared US, multistate, and international tax returns for business clients.
Education
GED -
Greece Athena High School
Rochester, NY04-2014
No Degree - Human Services
SUNY, Geneseo
Geneseo, NY01-2020
Certificate - C.N.A
Family Learning Center
Rochester, NY08-2009
Skills
- Call handling
- Scheduling
- Proofreading
- Mail handling
- Event preparation
- Bookkeeping
- Calendar management
- Delivery scheduling
- Client interaction
- Document management
- Report writing
- Copywriting and editing
- Administrative support
- Expense reporting
- Customer relationship management (CRM)
- Front office management
- Payment processing
- Spreadsheet creation
- Multi-line phone proficiency
- Business writing
- Quality assurance
- Patient charting
- Inventory tracking
- Payroll processing
- Inventory management
- Database management
- Strong interpersonal skills
- Professional and mature
- Strong problem solver
- File maintenance
- Valid Driver's license
- Excel spreadsheets
- Verbal communication
- Appointment scheduling
- Dedicated team player
- Clerical support
- Opening and closing procedures
- Customer service
Certification
C.N.A certified previous employers information upon request from 2009-2016
Languages
English
Full Professional
Timeline
Office Assistant
East Coast Commercial Property Mgmt
06.2018 - 01.2020
Sales Associate
Dollar Tree
01.2017 - 10.2017
Tax Preparer
Jackson Hewit
01.2006 - 01.2008
Call Center Representative, Facebook Business Accounts Sales Over Seers
Sutherland Global
01.2006 - 01.2019
GED -
Greece Athena High School
No Degree - Human Services
SUNY, Geneseo
Certificate - C.N.A
Family Learning Center
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