Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Affiliations
Timeline
Generic

SHARENE MILAN

Virginia Beach,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Configuration Control Representive IV

BAE systems
10.2019 - Current
  • Reviews engineering documentation, reports, specifications, and drawings to determine documentation and material requirements, ensure compliance with engineering specifications, and to ensure engineering orders reflect latest requirements
  • Assists with analyzing proposed changes in product design to determine effect on documents such as drawings, test specifications, manuals, and ensures all documents have required approvals
  • Compiles release packages ensuring all documentation is present
  • Notifies appropriate departments of any new or updated data
  • Maintains audit trails
  • Researches and resolves inconsistencies with design, production, material, or program office
  • Coordinates the preparation and completion of regulatory and compliance documents
  • Ensures compliance documents satisfy government requirements
  • Assist in the implementation and monitoring of compliance controls, compliance procedures and operational processes
  • Additionally, Compliance Coordinator typically reports to a supervisor or manager
  • Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors
  • Helps others by answering questions and responding to requests
  • Complies with legal requirements
  • Enforcing adherence to requirements; Enhances compliance document department; exploring opportunities to add value to job accomplishments
  • Liaison between the government and contractor
  • Provide access to contractors to government systems
  • LRA for company.

Document Compliance Coordinator

CTR Group/ BAE systems
05.2019 - 10.2019
  • Coordinates the preparation and completion of regulatory and compliance documents
  • Ensures compliance documents satisfy government requirements
  • Assist in the implementation and monitoring of compliance controls, compliance procedures and operational processes
  • Additionally, Compliance Coordinator typically reports to a supervisor or manager
  • Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors
  • Helps others by answering questions and responding to requests
  • Complies with legal requirements
  • Enforcing adherence to requirements; Enhances compliance document department; exploring opportunities to add value to job accomplishments.

Advance Medical Support Assistant

Veterans Administration Hospital
11.2017 - 09.2018
  • Schedule community care appointments for veterans
  • Processing authorization for veterans to be seen outside of the veteran’s hospital
  • Creates hospital notifications and authorization for veterans i determine eligible based on service connection disabilities
  • I also create all inpatient authorizations for the veterans that have non-va provider consultations
  • I correct any authorization that is denied or have an error causing a bill to not get paid
  • We assign DRGs to all authorizations
  • Checking for and updating insurance policies
  • Correcting HCPCS, ICD10 and CPT codes for processing of insurance claims.

Executive Assistant to the Director of Public Relations

Virginia Beach Convention and Visitors Bureau
08.2015 - 05.2016
  • Managed the day-to-day operations of the public relations team
  • Organizing and maintaining files and records
  • Created administrative duties for the communications unit
  • Screening phone calls; managing calendars; meeting and event arrangements; preparing reports and financial data; customer relations and assisting and training some of the communications unit
  • Acquiring sensitivity to confidential matters and assisting with outside clients and vendors.

Customer Service Representative III/ Lead

Health Net Federal Services
01.2014 - 05.2015
  • Answering the phone and assisting beneficiaries with their medical coverage, referrals and authorizations
  • Assisting active duty service members, retirees and their families with their medical coverage and help them with understanding their claim information
  • I would assist with changing the beneficiary's specialist doctor they are to see for care
  • I processed specialist referrals
  • I also made sure I did documentation of the reason for each call and how I responded to each customer
  • I assisted with data entry for RAOC and splitting document project
  • The Patient Community Care Program with assisting Veteran's with getting civilian care
  • Scheduling appointments for veterans and contacting them with their appointment information
  • I would assist with special projects that were top priority within the program
  • I have assisted most areas that are involved with the PCCC program, (Aged cases, Appointment Scheduling, New auth, Va
  • Responded, Medical documentation, Miami VAMC along with VISN 8, Indexing.) Have worked cases from begin to end
  • Processed authorization and gave claim status updates
  • Functions as a primary resource in handling TRICARE customer contacts via telephone, ranging from routine to complex
  • The CSR provides clear and concise education concerning the TRICARE medical benefits and government policies and procedures
  • The CSR assists beneficiaries with benefit information, referral and authorization requirements, claims, provider locations and all other routine TRICARE issues
  • The CSR forwards escalated or crisis calls to appropriate staff members.

Customer Service Representative for Health Net Federal Services

Kelly Services
06.2013 - 01.2014
  • Answering the phone and assisting beneficiaries with their medical coverage, referrals and authorizations
  • Assisting active duty service members, retirees and their families with their medical coverage and help them with understanding their claim information
  • I would assist with changing the beneficiary's specialist doctor they are to see for care
  • I processed specialist referrals
  • I also made sure I did documentation of the reason for each call and how I responded to each customer.

Customer Service Representative

Blackhawk
10.2010 - 02.2012
  • Answering phones and helping customers with their account and orders
  • Keep a tick sheets of why the customers call
  • Keeping a log and also mailing out the call tags we send out to the customers for defective equipment
  • Take orders over the phone
  • I used Microsoft office for the majority of the work day
  • I was always writing minutes of all company meetings.

Accounting Principles Temp Service

Accounting Principals
05.2010 - 10.2010
  • Customer Service Representative (40 hrs a week) Answering phones and helping customers with their account and orders
  • Keep a tick sheets of why the customers call
  • Keeping a log and also mail out the call tags we send out to the customers for defective equipment
  • Take orders over the phone.

Administrative Assistant/ Receptionist/ Limited Duty Assistant

United States Navy/ NASO
08.2007 - 11.2008
  • The typing of medical assessment forms
  • Preparing and submitting attendance reports
  • The answering and transferring of multiline phone systems
  • The organizing personnel folders and private information, faxes being received and sent
  • Power Point Presentations
  • I was responsible for doing the revisions of memorandums and correspondence being sent out to all personnel.

Electrical Maintenance/ Correctional Specialist

United States Navy/ USS Theodore Roosevelt
11.2005 - 08.2007
  • Performed maintenance on ships lighting and power systems
  • I assisted in transporting prisoners
  • I was in charge of the up keeping and watching of the prisoners.

Administrative Assistant

United States Navy/ MARMC
04.2004 - 11.2005
  • Responsible for the attendance reports and clerical support of 38 personnel
  • Performed critical revisions to submarine planning and estimating memorandums in support of the Mid-Atlantic Regional Maintenance Center establishment and recent Joint Fleet Maintenance Manual Changes
  • The organization of the administrative paperwork for 38 personnel
  • Developing a computer database to track all company programs
  • Planning, coordinating and execution of maintenance plans for all ships homeport in the Mid-Atlantic Region.

Electrician

United States Navy/ USS Gunston Hall
09.2003 - 04.2004
  • Maintenance Personnel: (40 hrs a week) Preventive and corrective maintenance on shipboard electrical distribution systems
  • Corrected numerous deficiencies in galley kitchen equipment and completed numerous installations of new equipment
  • Removed and disassembled chill water pumps
  • Conducted repairs to jacket water keepwarm heaters and voltage regulators.

Maintenance Person

United States Navy/ AFDM Resolute
08.2002 - 09.2003
  • Trouble-shooting and repairing air conditioning units and ventilation motor controllers
  • The safe and proper operation of dock switchboards, and power panels
  • Performed preventive and corrective maintenance on dry-dock electrical systems and equipment
  • Assisted Internal Communications Personnel in upgrading the dock phone systems
  • Rigging and unrigging shore power cables.

Education

Naval Corrections Academy -

Great Lakes

Electrical Engineering -

Navy Electrician's Mate School and Training

No Degree - Business Leadership

Business Leadership Institute
10.2023

Health Information Technology -

Centura College-Newport News
Newport News, VA
12.2017

Certified Coding Associate in Medical Billing and Coding -

Centura College-Newport News
Newport News, VA
12.2017

Skills

  • Medical Coding
  • Technical Documentation
  • Cross-functional Collaboration
  • Network Administration
  • Problem Solving
  • Technical Training
  • Customer Support
  • Database Management
  • Test Planning
  • Project Documentation
  • Data Entry
  • Paperwork Processing
  • Administrative Support
  • Medical Terminology Knowledge
  • Staff Training
  • Microsoft Office Suite
  • Multitasking
  • Document Control

Certification

  • Certified Coding Associate, 10/01/17, Present
  • Valid driver's license

Additional Information

Very knowledgeable of Microsoft Office word, Excel, Windows 98 and XP. Possess technical proficiency in operating multiline phone systems, copiers, printers, fax machines, computers and software. -Resolving difficulty problems quick and efficiently. -Successful Organizer. -Outstanding workmanship. -Dedicated, knowledgeable and reliable in the execution of all responsibilities -Continually seeks personal and professional growth. -Fully Capable of meeting new situations head on and applying myself in a highly resourceful manner. -The ability to trouble shoot and repair almost any problem in an electrical distribution system and if unknown will get the right material and manual in order to assist me in the completion of the discrepancy. -Excellent Customer Service skills. -Over 15 years of customer service.

Personal Information

  • Military Service Branch: Navy
  • Military Service Rank: E4
  • Willing To Relocate: Anywhere

Affiliations

  • Business Leadership Institute

Timeline

Configuration Control Representive IV

BAE systems
10.2019 - Current

Document Compliance Coordinator

CTR Group/ BAE systems
05.2019 - 10.2019

Advance Medical Support Assistant

Veterans Administration Hospital
11.2017 - 09.2018

Executive Assistant to the Director of Public Relations

Virginia Beach Convention and Visitors Bureau
08.2015 - 05.2016

Customer Service Representative III/ Lead

Health Net Federal Services
01.2014 - 05.2015

Customer Service Representative for Health Net Federal Services

Kelly Services
06.2013 - 01.2014

Customer Service Representative

Blackhawk
10.2010 - 02.2012

Accounting Principles Temp Service

Accounting Principals
05.2010 - 10.2010

Administrative Assistant/ Receptionist/ Limited Duty Assistant

United States Navy/ NASO
08.2007 - 11.2008

Electrical Maintenance/ Correctional Specialist

United States Navy/ USS Theodore Roosevelt
11.2005 - 08.2007

Administrative Assistant

United States Navy/ MARMC
04.2004 - 11.2005

Electrician

United States Navy/ USS Gunston Hall
09.2003 - 04.2004

Maintenance Person

United States Navy/ AFDM Resolute
08.2002 - 09.2003

Naval Corrections Academy -

Great Lakes

Electrical Engineering -

Navy Electrician's Mate School and Training

No Degree - Business Leadership

Business Leadership Institute

Health Information Technology -

Centura College-Newport News

Certified Coding Associate in Medical Billing and Coding -

Centura College-Newport News

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SHARENE MILAN