Sharen Gabriella Solera
North Miami,FL
Summary
Customer-focused retail professional skilled in enhancing experiences through collaboration and effective communication. Bilingual with a proactive approach to problem-solving and adaptability. Committed to supporting team objectives and driving organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Fitting Room Associate
Macys Department Store
Aventura, Florida
03.2026 - 04.2026
- Assisted customers with fitting room needs and garment selections.
- Maintained cleanliness and organization of fitting room area.
- Monitored customer flow to ensure timely service and satisfaction.
- Resolved customer inquiries and issues with professionalism and care.
- Collaborated with team members to restock garments in fitting rooms.
- Communicated product information and promotions to enhance customer experience.
- Ensured security of merchandise within the fitting room area.
- Processed payments at checkout counter accurately and efficiently.
- Provided positive feedback to customers when necessary.
- Processed payments from customers using POS systems accurately and efficiently.
Host/Server Assistant
Fontainebleau Miami beach
Miami Beach, Florida
10.2023 - 11.2025
- Greeted and seated guests promptly in a high-end dining environment.
- Coordinated reservations and waitlists through hospitality management software to optimize seating.
- Collaborated with servers to ensure smooth guest experiences during peak hours.
- Addressed guest inquiries and concerns with professionalism and courtesy.
- Maintained cleanliness and organization of the host station and entrance area.
- Communicated special requests to kitchen staff for personalized guest service.
- Assisted in event coordination by preparing dining areas for special occasions, enhancing overall guest experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Conducted walk-throughs during service to assess guest satisfaction and communicate specific needs to serving and bussing staff.
- Checked IDs to verify guest age compliance.
- Built positive relationships with other front-of-house and kitchen staff.
Retail Sales Associate
Metro by T-Mobile
North Miami, Florida
07.2022 - 05.2023
- Managed inventory levels and organized merchandise on sales floor displays.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Educated customers on promotions and services, enhancing their understanding and engagement with offerings.
- Greeted customers and assisted in locating items, contributing to improved customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Handled customer complaints in a professional manner.
- Assisted customers in product selection with tailored recommendations, ensuring informed purchasing decisions.
Server
IHOP
North Miami, Florida
02.2022 - 12.2022
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages efficiently, contributing to overall guest satisfaction.
- Maintained cleanliness and organization of dining areas and workstations.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Resolved guest concerns professionally, ensuring a positive dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Sandwich Artist
SUBWAY®Restaurants
Homestead, Florida
04.2019 - 07.2021
- Provided exceptional customer service by greeting and assisting guests promptly.
- Prepared fresh sandwiches using standard recipes and quality ingredients.
- Maintained clean and organized workstations to ensure efficient operations during each shift.
- Verified orders and bagged items for easy transport, enhancing customer satisfaction and order accuracy.
- Operated cash register, processing transactions accurately and ensuring a smooth checkout experience.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Education
Full Specialist License (skin Care & Nails) -
Celebrity School of Beauty
Hialeah, FL06-2023
High School Diploma -
Mlmpi Academy
Cutler Bay, FL06-2021
Skills
- Garment fitting assistance
- Customer service
- Point of sale transactions
- Cash handling experience
- Sales techniques
- Sales promotions
- Inventory management
- Time management
- Team collaboration
- Bilingual fluency
- Bilingual communication
- Problem solving
- Adaptability
Certification
- full specialist (skincare & nails)
Languages
English
Professional
Spanish
Professional
Timeline
Retail Fitting Room Associate
Macys Department Store
03.2026 - 04.2026
Host/Server Assistant
Fontainebleau Miami beach
10.2023 - 11.2025
Retail Sales Associate
Metro by T-Mobile
07.2022 - 05.2023
Server
IHOP
02.2022 - 12.2022
Sandwich Artist
SUBWAY®Restaurants
04.2019 - 07.2021
Full Specialist License (skin Care & Nails) -
Celebrity School of Beauty
High School Diploma -
Mlmpi Academy