Summary
Overview
Work History
Education
Skills
Timeline
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JiGi Kujilo

Philadelphia,PA

Summary

Results-driven Communications specialist, offering proven history of achievement during 11-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing and solving issues, delivering industry-leading service and implementing scalable approaches.

Overview

10
10
years of professional experience

Work History

Senior Scrum Master

Makola Food Chain LLC
10.2020 - 12.2023
  • Ensured that development teams were always cross-functional, self-organizing, and committed to delivering sprints that met the definition of DONE.
  • Used Kanban, user story mapping, scrum of scrums, and backlog grooming to neutralize unhealthy dependencies before sprint planning meetings—leading to velocity increases of 10% or more.
  • Helped and trained product owner to prioritize product backlog effectively to ensure that the development team's work met the definition of DONE.
  • Worked with the development team and product owner to prepare for all scrum ceremonies, and to ensure that all sprint planning meetings, sprint reviews, sprint retrospectives, and daily stand-ups were 100% successful.
  • Helped development team to produce numerous potentially shippable Done increments that consistently met the definitions of Done and the clients’ acceptance criteria.
  • Resolved conflicts within the development team and monitored team closely to neutralize further potential conflicts preemptively.
  • Proactively removed impediments from development team by frequently checking in and communicating.
  • Updated Jira daily; used metrics such as velocity, burndown charts, and burnup charts to track development team's work.

Customer Serive Agent

American Airlines
09.2018 - 08.2020
  • Promoted effective communication among departments to engage teams to work together to achieve common goals.
  • Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.
  • Digital literacy in navigating web-based and airline-specific software applications, emails, messaging, and internet searches.
  • Built customer loyalty by providing excellent customer service and detailed order, account, and service information

Intern/Associate Assistant

Zeno Group
01.2019 - 05.2019
  • Submitted press materials and managed the legal review process on legal/regulatory review platforms, such as Veeva
  • Managed vendor/influencer relationships and external contracts for campaigns, video productions, events, and other PR announcements/initiatives
  • Analyzed quantitative survey research to develop media headlines and claims for external documents/press materials
  • Developed media materials such as one-pagers, talking points, Q&A’s, long-form byline articles, video scripts, press releases, internal/external narratives and monitoring reports
  • Drafted media pitches and media list for both consumer and pharmaceutical healthcare accounts
  • Conducted client facing and internal media audits, industry research, and competitive analysis; Identified campaign talent which led to a $500 million-dollar scope-of-work with Bausch + Lomb

Retail Assistant Manager

Agaci Store
05.2014 - 09.2018
  • Established team and individual goals in support of departmental and company objectives; Coached and mentored team members in skill development, customer service elevation and company culture behaviors
  • Assisted launch of Seasonal regional sales campaigns,
  • Organized store, re-stocked, decoration of displays
  • Led daily sales monitoring/report and analysis to support major milestones; reports were distributed to over 1000+ colleagues and regional teams
  • Developed and implemented strategies to increase sales and profitability by 20,000 USD per quarter

Education

Bachelor of Science - Mass Communications

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Sprint Planning
  • JIRA
  • Stakeholder Management
  • Meeting Facilitation
  • Schedule Coordination
  • Complex Projects
  • Call Center Operations
  • Customer Support
  • Team Building Initiator
  • Performance Tracking and Evaluation
  • Communications Strategies
  • Data Retrieval Systems

Timeline

Senior Scrum Master

Makola Food Chain LLC
10.2020 - 12.2023

Intern/Associate Assistant

Zeno Group
01.2019 - 05.2019

Customer Serive Agent

American Airlines
09.2018 - 08.2020

Retail Assistant Manager

Agaci Store
05.2014 - 09.2018

Bachelor of Science - Mass Communications

Middle Tennessee State University

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JiGi Kujilo