ShaResa Brown
Haltom City,TX
Summary
Resourceful account manager with a strong ability to oversee clients, resolve issues, and build relationships. Skilled in maximizing repeat business opportunities and expanding the client base through proven prospecting techniques. Possesses a positive attitude and is committed to continuous learning and growth.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Account Manager 1
Blackhawk Network
2022.06 - Current
- Assist with updating partner guides bi-annually and at any time there are changes and/or updates needed.
- Ensure all criteria for achieving 99% client health are met or exceeded
- Establish clear communication channels between clients and internal teams, ensuring seamless project execution.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintain detailed documentation on client interactions, identifying trends and areas for improvement.
Senior Claims Adjuster
Vehicle Administrative Services
2015.12 - 2022.06
- Investigated and processed warranty claims for policyholders.
- Adhered to strict company policies to research client problems and concerns
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Processed over 200 claims monthly.
- Developed strong relationships with repair shops and independent service providers to facilitate seamless claim resolutions.
Customer Account Representative
GM Financial
2006.06 - 2012.12
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exceeded department goal of 25 outbound calls per hour.
Education
Some College (No Degree) - General Studies Coursework
Tarrant County College
ArlingtonSkills
- Customer Service and Satisfaction
- Conflict Resolution
- Time management
- Adaptability
- Computer proficient
- Account Management
- Teamwork and Collaboration
- Relationship building and management
- Goals and performance
- Project Management
- Documentation And Reporting
- Marketing
- Cross-Functional Collaboration
- Client meetings
- Customer training
Certification
- Career Essentials in Project Management
- Zendesk Customer Service Professional
- Customer Success Foundations Professional
- Essential Business Communication Skills Professional
Timeline
Account Manager 1
Blackhawk Network
2022.06 - Current
Senior Claims Adjuster
Vehicle Administrative Services
2015.12 - 2022.06
Customer Account Representative
GM Financial
2006.06 - 2012.12
Some College (No Degree) - General Studies Coursework
Tarrant County College
Career Essentials in Project Management
Zendesk Customer Service Professional
Customer Success Foundations Professional
Essential Business Communication Skills Professional
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