SHARESSA ODDIE
Chino,CA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals for the department and your company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ER Unit Secretary
Whittier Hospital Medical Center
09.2001 - Current
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Simplify workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increase ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assist in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Process of all admission and transfers to other facilities.
- Check patient insurance, demographic, and health history to keep information current.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Identify potential discrepancies in billing data, resulting in proactive resolutions before issues escalated further.
- Conduct regular audits of billing practices to maintain compliance with company policies and industry standards.
- Make contact with insurance carriers to discuss policies and individual patient benefits.
- Maintain strong knowledge of basic medical terminology to better understand services and procedures.
- Reduce errors in billing by accurately maintaining patient records with updated insurance information.
- Optimize productivity within the department by prioritizing tasks according to urgency and importance levels.
- Coordinate with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
- Train new staff on their new role of unit secretary
Education
Charles R. Drew University of Medicine And Science
Los Angeles, CAHigh School Diploma -
Gardena Senior High School
Gardena, CA06.1995
Skills
- HIPAA Compliance Knowledge
- Medical Billing Understanding
- Accurate data entry
- Knowledge of medical terminology
- Excellent customer service
- Interdepartmental Collaboration
- Fast Decision Making
- Professionalism in Workplace
- Patient confidentiality
- Time Management
- Effective Communication
- Attention to Detail
- Problem-solving abilities
Certification
BLS Certified (expires 6/2025)
Timeline
ER Unit Secretary
Whittier Hospital Medical Center
09.2001 - Current
Charles R. Drew University of Medicine And Science
High School Diploma -
Gardena Senior High School
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