Sharesse N. Shaw
Columbia,SC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining strong written and verbal communication skills, as well as a commitment to providing excellent customer service experiences. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Eligibility Specialist
Department of Health and Human Services
Columbia, SC
01.2024 - Current
- Makes accurate determinations of eligibility based on the rules and standards detailed by the Department and defined in written performance standards.
- Follows policies and procedures for the collection and analysis of applications and documentation and collects additional information for beneficiaries.
- Communicate regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Maintains awareness of and complies with all agency policies, to include privacy, confidentiality, standards of conduct, performance, leave and compensation, vehicle use and travel, and financial controls.
Bakery Sales Clerk
Publix Grocery
Columbia, South Carolina
05.2022 - 04.2024
- Provided customers with detailed information about available services and products in bakery.
- Inspected all bakery products and removed any found to possess defects.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Consulted with customers to provide advice about designs and document requirements.
Customer Service Representative (WFH)
AT&T Mobility
Memphis, TN
08.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume.
- Provide accurate and complete information on products and services.
- Offered technical support for products and suggested alternative solutions using available resources
Mail Handler/ Mail Processor
U.S. Postal Service
Charleston, SC
08.2021 - 12.2021
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Analyzes problems and resolves or reconciles discrepancies with parts and materials to maintain inventory and system accuracy.
- Assisted customers with placing orders, processing returns, and tracking shipping.
Cashier Assistant
Blue Cross Blue Shied/ Southern Foods
Columbia, SC
02.2017 - 06.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Collected credit card and cash payments to complete transactions for customer orders.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and responded to informational requests.
Lead Hostess
Golden Corral Buffet and Grill
Columbia, South Carolina
03.2012 - 01.2017
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Certificate - Dental Assisting
Fortis College
Columbia, SC01.2021
High School Diploma -
Richland NE High School
06.2012
Skills
Inventory Control
Oral & Written Communication
Multi-tasking Abilities
Inbound & Outbound Calls
Technical Support
Data Entry & 10-Key Proficient
Microsoft Office Expertise
Time Management & Organization
Complex Problem-Solving Abilities
Work Task Prioritize
Additional Information
- Certifications: CPR/BLS for Healthcare, American Heart Association
Timeline
Eligibility Specialist
Department of Health and Human Services
01.2024 - Current
Customer Service Representative (WFH)
AT&T Mobility
08.2022 - 12.2022
Bakery Sales Clerk
Publix Grocery
05.2022 - 04.2024
Mail Handler/ Mail Processor
U.S. Postal Service
08.2021 - 12.2021
Cashier Assistant
Blue Cross Blue Shied/ Southern Foods
02.2017 - 06.2020
Lead Hostess
Golden Corral Buffet and Grill
03.2012 - 01.2017
Certificate - Dental Assisting
Fortis College
High School Diploma -
Richland NE High School
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